Gregory EuropeReviews of eu.gregorypacks.com

Bei meinem wenig, aber sehr pfleglich genutzten Trekkingrucksack von Gregory löst sich die Beschichtung am Boden ab, die Zipper an den Reißverschlüssen brechen der Reihe nach ab. Das sind Materialfehler, die mein älterer, sehr viel genutzter Rucksack von Arcteryx nicht aufweist; der ist tadellos. Gregory wirbt beim Kauf dieses Rucksacks noch mit lebenslanger Garantie. Auf meine Reklamation bekam ich folgende, scheinbar standardisiert versandte Nachricht: „Das von Ihnen beschriebene Ablösen der Beschichtung ist eine altersbedingte Delaminierung des Materials. Diese kann auch bei geringer Nutzung auftreten, da Materialien und Beschichtungen unabhängig von der Nutzung über die Jahre altern. Gleiches gilt für die beschriebenen Kunststoffteile. Da es sich somit um altersbedingte Materialermüdung und nicht um einen garantiefähigen Produktmangel handelt, können wir Ihnen in diesem Fall leider keine Garantieleistung anbieten.“ Es handelt sich um Materialfehler, nicht um Materialermüdung! Fallt nicht auf die angebliche Garantie rein! Sie existiert scheinbar garnicht.

In August 2024 I bought my wife a Jade 28 rucksack after seeing a positive review in a walking magazine. A couple of weeks ago my wife went to put it on her back and one of the plastic parts that attach the chest strap to the glide track snapped in half. My wife sent an email to Gregory CS as she knew the pack had a lifetime guarantee. She was asked where and when she bought it, and she also sent photos of her rucksack and the broken part. After some back and forth where she was asked to provide the same info twice they agreed to send her a replacement strap. However, when it came yesterday it was a generic strap with a smaller bore hole than the one that was broken, so neither end would fit onto the glide track. It was clearly the wrong part and coincidentally was the right one for my Gregory Miko 25. My wife emailed to inform them it was the wrong part and included photos to show the part was different. Imagine our surprise when they emailed back to say it was the correct part when it clearly isn't. Not only that but they say, "if you are unable to repair it yourself then send it to us to repair at your cost and we will charge for the repair and postage if you don't have your warranty card". We're not stupid. It's not that we can't clip a part on, it's that you sent the wrong part! What is the point of a "lifetime guarantee if you don't honour it? £160 is a lot for a daysack that breaks in under 2 years. I hope my Gregory sack lasts longer! Update: On 16th July Gregory agreed to send a second replacement strap. They said it would be received within 10 working days. That would make it today at the latest. Nothing has been received, and we have little confidence in it being the right one if it ever does arrive.

very poor service. Delayed the delivery due to warehouse. If I hadn't written email to enquire, I didn't know they have a problem of delivery. Siknce its delayed, I request to use a fastest courier service but with no reply. All numbers shown on customer service and emails are not valid. Never order things from them again. Avoid!

As an owner of several (make that numerous!) Gregory products,some dating back 35+ years, I can honestly state that I have nothing but praise for this company. You can imagine just how much wear and tear zips, drawstrings,straps, buckles pockets etc get when you spend months on the road. Notably, recently my Baltoro 85 ( which contains the extremely useful sidekick pack) was in the baggage compartment of a bus on way to Vienna, Austria. After dropping passengers off at airport, the driver drove away with my pack hanging out on the road, creating big holes in the lid pocket. Obviously this is not covered by warranty. I contacted Gregory's to see if they could repair this old model lid+ a new drawstring for the day pack. Some time later, a brand new lid arrives, plus a brand new 'side kick ' pack at no charge! Cannot recommend this company enough. Adventure Pete.

Ich habe eine Gregory Rucksack, sehr robust, wenig gebraucht, über 10 Jahre alt. Fast alle Komponenten sind perfekt, und in top gepflegten Zustand. Allerdings löst sich überall da wo etwas 'gummiert' ist das Material ab (Weichmacherproblem). Damit die lebenslange Garantie nicht gilt schreib der Kundendienst wortwörtlich: "Bei der von Ihnen geschilderten Auflösung der Gummierung handelt es sich um altersbedingten Materialverschleiß. Dieser tritt insbesondere bei Produkten auf, die über einen längeren Zeitraum gelagert oder nicht genutzt wurden." Also: Gregory ist not designed to last, but to fail. Und genau da greift die Garantie eben nicht.

Great product and very helpful customer service.

I'm using the targe skitouring Pack an I'm very happy about the Performance

Best comfort and function in the market. Could be more edgy on design and more specialized models