Eu Aiper is listed under Outdoor Activities.
Eu Aiper (eu.aiper.com) has 19 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Pedro
Compré un aiper seagull pro en la web americana , no me descargue el ticket y al año y medio el robot dejó de cargar, me dijeron que era del cargador, compré un cargador nuevo y sigue igual, ahora dicen que me ofrecen 80€ por comprar uno nuevo, no recomiendo esta marca para nada y jamás volveré a comprar sus productos.
Kairo F.
Ordered the Irrisense 2 after watching loads of videos on YouTube (which when I look back, they’re all sponsored, there’s almost no one making videos about it who isn’t on an influencer program). Immediately after getting the unit set up, I realised it was nothing like the photos & images on the site or what I’d seen on videos, there’s almost stream of water is weak and doesn’t spread like their images show, it’s quite a concentrated stream of water that hits the ground hard in one place, especially with areas close to the unit. I requested a full refund on the 10th of June after being told they hope their software updates will improve the spray pattern and offered €20 to keep the machine (I paid £399 for context), which I declined. I was told I would be sent a UPS shipping label in 2 days… long story short I still haven’t received the return label after more than 3 contacts to them and escalating to a supervisor. Still waiting on my refund and postage label… very disappointed as I had high hopes.
Javier C.
Esta empresa realiza sorteos sin bases legales publicadas, no cumple con lo que ofrece y promociona supuestas ofertas que en realidad no representan ningún descuento real. Considero que estas prácticas pueden inducir a error al consumidor. ----------- This company conducts giveaways without publicly available legal terms, fails to deliver on its promises, and promotes so-called offers that do not reflect any real discount. I believe these practices may be misleading to consumers.
Response from Eu AiperAug 6, 2025
Lamentamos que te sientas así. Por favor, contáctanos en [email protected] para que sepamos a qué anuncio o evento te refieres. La mayoría de las promociones en los anuncios tienen una duración limitada, por lo que algunos clientes podrían perderse los eventos al revisar las publicaciones, lo que podría provocar que el descuento caduque. Si ganas el sorteo, enviaremos tu información al equipo de marketing para que te ayudemos. Gracias por tu comprensión y cooperación. --------------- We're sorry for making you feel this way. Please reach out to us at [email protected] so we know which ad or event you're referring to. Most promotions in the ads are time-limited, so some customers may miss out on the events when reviewing the posts, causing the discount to expire. If you win the giveaway, we'll forward your information to the marketing team for further assistance. Thank you for your understanding and cooperation.
Re
Unfassbar schlechter Kundenservice. Die einfache Frage, welche Kosten im Falle eines defekten Akkus (Poolroboter) nach Ablauf der Garantie auf einen zukommen, wird wiederholt nicht beantwortet. Es wird immer nur wieder (egal ob am Telefon oder per Mail) gesagt, ich dürfe den Akku nicht selber austauschen. Danke, das habe ich wohl verstanden! Ich habe also dort letztendlich kein Gerät bestellt, trotz guter Testergebnisse im Internet.
Response from Eu AiperAug 6, 2025
Wir entschuldigen uns aufrichtig für Ihre Erfahrung. Zur Sicherheit unserer Nutzer und um die ordnungsgemäße Versiegelung nach dem Zerlegen und Zusammenbau des Geräts zu gewährleisten, unterstützen wir Kunden leider nicht beim selbstständigen Austausch von Akkus. Sollten bei Ihrem Gerät während der Garantiezeit jedoch Qualitätsprobleme auftreten, bieten wir Ihnen einen kostenlosen Reparaturservice oder Ersatzgeräte an. Für Geräte ohne Garantie bieten wir einen kostenpflichtigen Reparaturservice an. Die Kosten hängen vom gekauften Gerät ab. Für verschiedene Geräte gelten unterschiedliche Akku-Angebote. Vielen Dank für Ihr Verständnis. -------------- We sincerely apologize for the experience you had. For the safety of our users and to ensure proper sealing after disassembling and reassembling the machine, we regret that we do not support customers in replacing any model of battery on their own. However, if your machine encounters any quality issues during the warranty period, we offer free repair service or replacement machines for you. For devices that are out of warranty, we offer paid repair service, and the cost depends on the machine you purchased. Different devices have various offers for their batteries. Thank you for your understanding.
