Educational Testing ServiceReviews of ets.org

Unbelievable...$60 fee for rescheduling a digital test immediately after booking. This company is truly evil.

Terrible experience with ETS Toefl at home test, no response from customer service, they take too long to answer emails, and they cancelled my exam without reschedule or refund. TERRIBLE EXPERIENCE. If you're thinking on getting a test at home, DON'T DO IT!

Like many others I made the mistake of taking this exam at home. Their links were broken and site was down showing the requirements for the test until right before the test. So I logged in with earphones. The proctor said I couldn't use them, so I said I'd take them off. He still would not let me take the exam. After a week of asking for a refund or at least a discount on rescheduling I was told no. So I did a chargeback on my card. Which apparently comes with them banning you from taking the test again. One company has a monopoly on the test required for most schools, and they know it. Of course they will rob you for every cent they can. I can't wait until ETS is phased out from all schools.

Sent scores to the wrong address, claimed I changed the address after ordering, hung up twice when called (once before even getting a human on the line)

If that. I would give it a zero. It took over 2 hours to log in and they had no real customer service. Their ai bot Anita could not even comprehend simple questions or directions. The proctor was unintelligible and in a call center probably in Asia where it was loud and many people were talking on multiple conversations. Their server didn’t work. The practice test would not display diagrams so it was impossible to practice. I will call the department of education to complain.

Never have I worked with a more incompetent company. The Mac/Safari integration doesn't work properly, which lead to a missing first name in the system, which only became apparent when I had my test. Since then, I send them my problems several times, including my ID. Nothing happened except for finger pointing. This company plays pingpong with the dreams and academic ambitions of young people. It's a shame.

I paid to take the TOEFL Home Edition and was never even allowed to start the test. After a long security check with a proctor who cleared everything, I received an error saying I couldn’t take the exam for “security reasons.” No explanation, no proof, just a generic automated email refusing any refund or reschedule. Like many others online, I was accused of having "unauthorized software" running — but they won’t tell you what it was. It could be anything. ETS knows this is a recurring problem but continues to take advantage of test takers, who pay a lot and are under pressure to meet deadlines. Now I’ve lost my money, my time, and missed my application deadline — all for a service I never even received. I feel scammed and powerless. This system is broken, and ETS refuses to take accountability. Do NOT trust them. Take the test at a center if you must — never the Home Edition. I’ve created an X account just for this — a space where everyone who has been silenced or unfairly treated by ETS can share their stories and be heard. Here is my page: @Pamela88175040 Please join the conversation and help us push for change. #TOEFLScam #ETSinjustice #TestFairness

This Company is a Scam , DO NOT Use it! As soon as I logged in for my test, I heard someone’s voice—a man with an Indian accent from ETS who was guiding me through the process. He asked me to show my desk and surroundings and approved my ID. However, before I even started the test, I received a message saying the test had been terminated. The same person then instructed me to restart my computer. After doing so, I was unable to log back into the test, and my computer is now unable to access the web. This experience feels like a scam. I strongly advise others to avoid using this service.