Educational Testing ServiceReviews of ets.org

My online GRE was cancelled without any explanation. Trying to get in touch with a customer service representative is proving to be a very very frustrating experience. On numerous occasions I have gotten through to an actual person, then they transfer me over to a different person who sends my call to voicemail. If there was a competitor maybe they would try at least a little bit to be responsive. As it is now, I have not seen any evidence that they care to resolve my case. It sort of feels like they are preying on me so that I will have to pay the $205 fee to reschedule my test. I truly did nothing wrong and sorting out this issue has been a gargantuan waste of my time. If you are a company with no competitors I think you owe it to your captive audience to at least do right by them. Not in the slightest.

No one respond to it email, complain, question, anything. The worst administration all around the glob. My home edition toefl was cancelled with no reason clarification. I sent emails to reschedule my exam or to be refunded with no answer.

Very poor service and their customer service is horrible. They just hold the score and tell us to call back after 2 to 3 weeks, till now I have not received my score and no updates from their side. I mailed them N no of times and didn't get any reply. Very frustrating with ETS. Please requesting all universities to not consider the ETS as their vendors for competitive exams like GRE and TOEFL. They are playing with students.

I have the worst experience so far with this organisation. I took an online GRE test with them in 6th December 2020 through their ProcterU system. During the exam, I really needed to use the toilet. I asked the proctor if I am allowed to go to the washroom real quickly, but nobody replied me for at least 2-3 minutes. I was very urgent and I could not wait any longer. I sent a message in the chat box asking for permission but nobody bothered to reply me as well. So during the 60 seconds pause period in between sections, I went to the washroom and rushed back (by the way during this break period, your screen stays on the instruction page, no questions are there so there is literally no way anyone can cheat anything). Upon coming back, I received a text from them asking me to have a 360 degree camera pan around my room, which I did. After that, he said that I may resume my exam. The ridiculous thing started 20-30 minutes after that. An intervention specialist called Ed ended my session, saying they cannot proceed with the exam today and an incident report will be sent to my exam provider. I told Ed that I had already informed the proctor and the proctor even continued the session after my 360 degree camera pan. Ed mentioned that I had 1 permitted break which is scheduled within the exam section, and asked me to reach out to ETS for further instructions. He left immediately after that without further explanations. When I requested for more details, the procter who has permission to control my computer (yes, you have to give permission to them so they can set up your computer to test mode, which means they have the FULL CONTROL AND ACCESS to your computer during the test) forced close the entire conversation. This happened around 2 hours and 30 minutes into the exam. I contacted ETS immediately, but all I received from them is an auto-generated email asking me to wait for the outcome. It has been three months since the incident and even though I have been sending them emails and calling them, no one gets back to me on anything. I do not know what is even going on now. The lack of response from the organisation is appalling, the whole experience to me feels like a scam. I'm not sure why they are still in business when there are so many bad reviews about them already. What is going on??????

Please people DO NOT take the test at home. I paid in january a lot of money 285$ and i did not have any chance to reach my test session ! Why ? because they cancelled it together with something called ProctorU in charge to "make your test safe", please read the comments from people on Facebook, instagram but also trustpilot. This test is a scam, they will take your money once they have it you won't have any chance to get the test. WORST EXPERIENCE AND SERVICE EVER.

This is the worst company for testing. They just want money and more money, they do not care about the people who just want to study and have a better future.

Do N-O-T take TOEFL ETS home test edition. I had tested twice in class before covid19, and got the score I wanted. Unfortunately two years had passed and my exam had expired. I needed to take the exam during this pandemic. I paid 280 dollar, set a time and got prepared to take the test. When the time came, I had found out that a notebook is not allowed, and only a white board is allowed. All my attempts to explain that my notebook is empty, that it was not explained in any of their emails or videos was for vein. I was not allowed to test. I called them and they promised to give me a refund in 5 days. However, I had never received it, I called them again and they simply lied to me and told me I didn't have an ID card (which is clearly not true). Shame on ETS, I truly expected an American company to conduct business with dignity.

ETS is about the worst company you can work with. Their customer service is way below par. Do not get me started on their refund policy. I have contacted them by email and all they do is keep me hanging and ghost me. I do not even get the automated email replies anymore!