Educational Testing ServiceReviews of ets.org

Never been a fan of standardized test, but I get why they are used - necessary evil. I took the test the previous year and this year. As you would expect, score improved … except for the essay. Apparently, teaching how to write such essays made me worse? A lot worse? ETS can’t explain the score, but for an extra charge, they’ll review it? I’ve done this thousands of times and all of the sudden I go from near perfect to mediocre at best? And no one at ETS can explain the score unless pay them? A 30-minute essay is a pretty standard format. This isn’t a difficult test. However, when assigning a grade, you do have to actually read the essay and provide feedback. ETS does not appear to have done that. I can see why universities are removing this test from consideration. Apparently, paying to play whatever this game is does not actually predict success in graduate programs. Universities appear to grasping profit motivation over merit. Good for them. [edit:] ETS did reach out and confirmed that they will actually look at the essay, but only if I pay them. No one can explain why the score is the score or list anything wrong with the essay. I wonder how many other people are paying an extra charge to upgrade their score? The entire thing looks like a scam.

I can't seem to contact customer support regarding my language exam. I can't chang password because I get addressed to the types of tests page. I haven't received a refund for the previous one. Is there anybody working in their office or is it abandoned?

Unable to register for TOEFL due to website issues. Unable to log in.

I really wished I could give a 0 - star ratings. The ETS guys are truly scammers. Try to avoid taking any tests via ETS, they are trained to suck your money. The customer service agents are so s*****, don’t even expect the slightest help from them. My experience has been so awful, I regret that I lost $190 to these cheats!

Website stated a particular ID document is acceptable. Center refused to accept the ID document, stating that ETS has issued contrary instructions internally. How is the test taker supposed to know about internal instructions? Test was on a weekend but ETS customer support work 8 hours a day on weekdays only. They know they are a global testing monopoly for english language testing and they are abusing their position.

A fuir ! Ma fille n’a pu passer son Toefl en ligne en janvier 2021 en raison de problèmes techniques sur la plateforme d’ETS. Une responsable d’ETS en France nous a promis un remboursement « rapide » ainsi qu’à une autre étudiante. Cette dame ne répond plus aux e-mails et aux appels téléphoniques. Les appels et les e-mails adressés à ETS Global n’aboutissent pas. Que faut-il faire pour être remboursés des 216,83 € si vite prélevés?

This is the worst customer service I have ever seen in my life. I suppose to get a local TOEFL test in Amsterdam. I went to Amsterdam, waited for 1.5 hours and nobody shows up. You can't call ETS nor find any mail about this matter. 4 students waiting to do a test in order to enter university. Then we got a make-up test. The next Saturday I sign up for a Home-edition TOEFL IBT. well, guess what. Since I'm using a Chromebook the Logmeinchat.exe couldn't be installed. The system requirements for the program were never mentioned in the mail. I tried calling the support and using the chatbox which replied with automatic messages. Finally, I wasn't able to get any help. Now I lost $270 and my entry to my university. This company is just greedy for your money and shows no support or sympathy for your situation. Nobody takes responsibility. Amazing.

I signed up for the praxis CORE exams individually instead of as a block, because the listed times for the individual tests were 120 minutes each, while the block was only 300 for all. This breaks down to 2 hours of done individually, 1 hour and 40 minutes if done as a block. I have ADHD and test anxiety, and after taking the Kahn Academy practices (which are given as 125 minute tests) I found that while I could do the reading in 50 minutes, it took me 110 minutes (1hr50min) to do the math. I had been trying to work with my university to help me get accessibility accommodations I am entitled to under the ADA, but since I haven't been to a psychiatrist in over 5 years, they refused to grant me extra time. I've been putting this off for a year now, so I finally said screw it and signed up for the math and reading tests individually, planning to sign up for writing after I had a chance to do the practice through Kahn. After having to install loads of Spyware from ets for their proctoring, dealing with internet issues, and them wanting me to close all my Chrome tabs (I ended up using Firefox, I run a lot of stuff in chrome, which I closed and restored upon completion). I was finally able to take the test. To my surprise, I get to the screen that tells me my time. And it's only 90 minutes!!! The entire reason I'm willing to shell out an extra $120 to take these as individual tests is so that I would have 2 hours. I tried calling after to work something out, but their primary number says I'm calling outside of business hours (I'm not), and the other one just answers and nothing happens. I will settle for the writing exam being proctor free of charge, but if they refuse I will be involving the Better Business Bureau. This is ridiculous.