Educational Testing ServiceReviews of ets.org

Scam, will take your money however they can. Had my test cancelled as I checked the time on my phone by accident during my 10 minute break. Could easily have spent 9 minutes on a phone when I was permitted to go outside, so clearly a simple way for them to take my money rather than stop actual cheating (literally less than 5 seconds on my phone). When trying to contact support I waited in hours on the phone with no reply, then had to submit my request 12 times over chat before it was actually sent. Live customer support was unhelpful, to say the least. During the test itself I had several problems with their software, i.e. audio going out, video stopping, (I had done the equipment check multiple times before the test). The time they spent taking care of this was taken directly out of my test time. Due to this, I would have probably had to take it again no matter what - which seems to be this company's entire goal.

SCAM i got banned for violation an "unwritten" rule during the at home test. How could i have known ??? They don't evn answer to call nor offer refund i call that a scam

If a lower score than 1 was an option it would be given! Awful customer service who weren't helpfull at all. I tried to reschedule my test, which I should take in two days time, because a family emergency appeared, but because the emergency wasn't an 'Immediate Family death' rescheduling wasn't an option. At the same time, I think it is terribly customer service/ company policy that after ordering your test you can only receive half a refund if you later must cancel your test. And if you cancel the test with less than 4 days before the test would take place, you don't get a refund at all. WHAT A SCAM!

j'aurai du prendre en considération les avis négatifs . Je pensais que ça allait être sérieux. le lien du test ne fonctionne pas , sur Proctor aucune session n'a été réservé pour moi. sur leur site aucun humain c'est un robot virtuelle qui vous propose tout sauf ce dont vous avez besoin les deux sites se balancent la responsabilité le candidats deviens une balle de ping Pong . c'est honteux d'escroquer des étudiants , j'ai travaillé dur pour rassembler la somme qu'ils demandent,

scores werent sent to me in time

Avoid taking the home test with ETS, is a scam to take your money. What makes it worse is that they make you wait on the phone for hours and if you complain they simply hang up. I am not sure what the money game with universities is but the monopoly ETS enjoys is shameful.

Terribly organised online testing that favours people from wealthy socioeconomic backgrounds. My girlfriend just had her test cancelled due to a family member entering the room during her test. She lives in a poor country and can only take the test in one area in her house. After hearing this I was appalled so I searched the internet to find tons of complaints from people from lower income backgrounds and many complaints of racial prejudice. This is an absolute disgrace and I'm glad institutions seem to be dropping this shambolic exam.

Awful awful awful Customer service. If you could go with a different company definitely do it. They SUCK at addressing any concerns you may have. Steer clear of these people who are out to just steal your monwy if they get any chance!