Educational Testing ServiceReviews of ets.org

I applied for TOEFL iBT test which was scheduled June 18th. On the day of my exam, the Proctor controlled my computer to shut down everything before starting the exam. Then, after he logged in to the test page it said that the test could not be started due to security reasons. The proctor told me to send an email to ETS service saying what had happened and asking a new date for the test. The issue was normal to happen and for I don´t worry, and they would answer me in 2 business days. With no answer after 3 business days, I called the ETS office to see how the issue could be solved. The lady told me it could take 5 business days for them to investigate before any rescheduling. At same day I received an email saying I had to wait for another 2-4 weeks before they could tell me what the next step would be. I reply asking for a refund and after 1 week I had no answer from them and they change my outstanding balance where they asking me again the value of the test plus chargeback fee related.

I applied for TOEFL iBT test which was scheduled June 12th. On the day of my exam, the Proctor controlled my computer to shut down everything before starting the exam. Then a pop up showed up saying whether to allow the ETS browser to bypass my firewall, within seconds the proctor pressed "no", which was the moment I suspect something bad would happen. Then, as I expected, after he logged in to the test page it said that the test could not be started due to security reasons. He then shut down the entire program and attempted to log in again, this time a pop up showed up saying i have attempted the test and my account is locked, please contact ETS for assistance. The proctor knew he fxxked up and just provided my a ETS service line and asked me to contact them for further assistance. Although frustrated, I called the ETS office to see how the issue could be resolved. The lady told me this case have been initiated and would take 5 business days for them to investigate before any rescheduling or refunds can be made, which i thought was a reasonable processing time. Then after a week, i got no response from ETS, so I decided to call again. After 60+ mins waiting time, I finally was able to talk to an operator, and told me that I had to wait for another 4-6 weeks before they could tell me what the next step would be, and told me they can't guarantee refunds of rescheduling for free for an incident caused by one of their proctors. It sounds so sarcastic when the number i was calling to is to the ETS office of "Integrity", while they have been ripping examination fees from tons of people.

GHETTO! PROCTORU was not working and I had to $275 for it?! Seriously! I couldn’t even reach the number to call because their “office is close”. I have emailed the integrity office multiple times and I received none in response though I couldn’t get my refund back. ProctorU acted like they don’t know wt* they’re doing. Why is this even allowed online? These are pretty major test you’re withholding and if students can’t successfully take it, refund it back! $275 is not cheap for TOEFL lmao

ETS is the WORST company I have ever dealt with. I paid USD 290 to take the AT Home Toefl. On the day of the exam, I was not able to take it due to technical issues (minutes before the test began it suddenly shut down with no explanation). I spent 1 month waiting for a response, and they said I was not getting a refund because there was “security violation” from my part because there was apparently an open program (The ProctorU spent 40 minutes controlling my computer checking everything was closed and even asked me to uninstall some programs I had). So it is absolutely ridiculous that the company blames test takers and don’t refund for a very expensive service you don’t receive. I can’t believe that universities are still using ETS as apparently they have scammed thousands of students. I took IELTS and it was an excellent service, so if you have the chance, you should take this test instead of Toef.

I got cut off because of their technical issue before I started my exam. Then Ets just terminated my right to take exam without any explanation. I submitted my complaint. After more than one month, they just ask you to pay again and register for another exam. Shamless Moneyaking machine.

Where to begin, what an unbelievably awful organization. First up they got my test time wrong, where I booked a PM time and got a AM time instead. With an aggressive and rude customer service, I got told that the only way to get a new test was to book another one, with no exceptions and with full price. Even though it wasn't my fault to begin with. I booked a new test the week after because of the school I'm applying for needed test results fast, and I of course had to pay more to get a test within the same week. On the actual test, I got connected with a Proctor U assistant that was bad at english and didn't understand everything I said. I got thrown out of the test 4-5 times and they had to connect 2-3 other assistant to help with the technical difficulties, took me almost 6 hours to do the test. Super distracting, and the test was nothing near what the practice test was. I didn't see any mentions that I couldn't have any notes before the test started, so I had to do every part without any notes. Different layout of the parts in the test too. The last part is even more incredible as the assistant told me to cancel my scores at the end because it didn't matter, and I would get my scores on the website anyways. I then had to pay 20$ more to get my scores "re-instated", of course with no exceptions and without checking the recording for me. I literally got told to press the cancel scores button, but they wouldn't check that up. I'm minus 800$ on my Mastercard from 1 stupid test, and they know very well that they have monopoly on the test so everyone has to pay for new tests and fees. Wouldn't wish this test on my worst enemy, incredible that an organization made for education and giving people a chance at a career is a money scheme ripping off poor students and people. I'm from EU so I can't do anything about it either, I just have to be poor for the next month or two.

I took the TOEFL test from home. It cost me US$230. It was supposed to be a 3 hour exam, and I was sitting in front of my laptop for literally 6 hours with 10 minutes to go to the bathroom. First, there were issues with the ProctorU and I had to talk to at least four different live assistants. I allowed them access to my laptop so they could solve the problem and I could start the test. Three hours later I was able to start the exam. By that time I was already very stressed out, but I wanted to take the test FOR me. This detail is vital because a month and 6 days after my exam I received an email by Wendy Demby saying that my scores were cancelled because, according to their claims, I shared my screen or gave remote access to my screen to someone else -of course, how else would the ProctorU assistants would fix the software problem?! I repeat, I had to share my screen with the ProctorU assistants so they could solve the problem that was inhibiting me from taking the test. I cannot believe that they put me through so much stress and now they doubt my integrity. I find it insulting. If they do not resolve this by giving me my scores or my money back, I am going to file a complaint with the Attorney General in the state where I live. I learned that everyone having these kind of issues with ETS could file a complaint in their state.

My daughter has been preparing the SAT test in Texas and the Friday night before the test she slept early. She woke up very early and went to the testing center in Round Rock HS and was told the test is cancelled and email was sent yesterday. She check her email it was sent Friday night at 9:30pm that the test is cancelled and no reason was given. My daughter was sleeping already that time. I think this place has some incompetent people working. It wasted everybody's time.