Educational Testing ServiceReviews of ets.org

I could not start the Home test exam. They told that there was a technical issue. They dont reply, no refund, no other date for the exam. This is a fraud. They are criminals.

I registered for a TOEFL IBT at home exam but at the test day I was not able to start the test. I paid around 300 euros for it so I tried to get in contact with TOEFL but they are not answering my questions via e-mail and besides there is no way to call them. Never got my 300 euros back. Horrible experience

The experience I had with ETS (specifically for a TOEFL emax) is one of the experience I had in my life. First of all, they care a total amount of ZERO about their customers. After taking the exam, which is not cheap at all, they delivery my results after 3 months when they say it would take around 7-10 business days... wow a little extra time!! In the while of course I've been emailing them several times (and never got an answer) and trying to call them (the few times they actually answered I've been treated poorly). I was taking the TOEFL since I needed it to transfer to college and their delay screwed up my application since it too so damn long for them to sent the scores. I had to postpone college of one year because of this. The funny part is that I send them an email explaining the situation and asking for a PARTIAL refund and they tell me no. I don't know I should laugh or cry about :') I hope ETS closes as soon as possible cause if you run your business in this way you don't deserve to be around. Peace out

Never call them unless you want to ruin your day. They hang up your call anytime and have to wait 2 hours like waiting a celebrity to answer. Horrible service and this need to be changed

Sh** company

READ the terms and conditions very well before making an appointment! They keep 50% of the price just for nothing. The support isn't helpful at all. NEVER ever again. Rude.

Inefficace J'ai effectué le test à la maison : lorsqu'il y a un problème, fin de session et ciao bye. Je ne suis pas du tout satisfait du service et je m'aperçois que j'aurais dû lire les autres avis. Nom alternatif du site : comment perdre 4h et 305$ La seconde etoile quand je serai remboursé (que ce soit ma banque ou le site...)

Very bad company My son had an appointment for an English test. He needed this to start a master at the university. No examinator was present, he even waited 2 hours. Luckily he made a video showing he was present and the examinator was not. He asked his money back but they refused and said even that he was not present. So he asked his money back through his bank account. Paypal asked why and decided that he could have his money back. Now TOEFLE is sending an invoice with more than twice the amount he had to pay for the test. What a criminal organisation!