Educational Testing ServiceReviews of ets.org

ETS is the worst company I have ever dealed with. Worst customer experience I've ever experienced... Completed proctoru equipment test multiple times prior to my IBT home test. Right as the test started, it was terminated due to unvisable cause. After speaking to the ProctorU support in the middle of the night, they would not provide any information, and referred me to ETS customer support. It is clear that the only goal of ETS is not to speak to customers. It is virtually impossible to reach a customer support rep. I've now spend hours on the phone waiting to speak to them. I find it very odd that a company that so clearly takes advantage of students has a monopoly on providing tests that are require They destroyed me psychologically and cut off my hope that I would achieve more achievements. They are deceitful.

Pathetic service for Praaxis exam test dates and availability.I am writing them from last 4 months to get test date of Praxis world language exam and made 2 phone calls(internationals with a waiting time of minimum 10-12 minutes) to register a test date but to no avail.useless and unprofessional people who expect the others to be professional.

Their website doesn't allow students to write their entire names and they cancel the student's scores if their names are not exactly as on their ID or passport. It's entirely ETS's fault since their website doesn't let them write their names as they should.

poor customer service

Worst customer experience I've ever experienced... Completed proctoru equipment test multiple times prior to my IBT home test. Right as the test started, it was terminated due to security reasons. After speaking to the ProctorU support in the middle of the night, they would not provide any information, and referred me to ETS customer support. It is clear that the only goal of ETS is not to speak to customers. It is virtually impossible to reach a customer support rep. I've now spend hours on the phone waiting to speak to a rep to reschedule my test. I find it very odd that a company that so clearly takes advantage of students has a monopoly on providing tests that are required to attend many universities...

Incompetent at their customers expense Dealing with ETS customer service has become a part time job for the last week. I purchased their TOEFL IBT and a practice test a week out to familiarize myself with the exam. I'm gonna make an extremely long story short. The practice test crashed, the interruption resulted in my account being flagged as a cheater (in a freakin practice test!!!!! imagine if it had crashed in the actual exam!!!) This I realized by myself, here's why. For several days I talked with CS reps, who would only reset my password and tell that everything was fine, even as I tried to log in and failed. Eventually I found a decent human being of a rep, who believed me and told me to write them a detailed email for them to forward to IT, since they had no direct line to that department. Cool. I wrote the email, sent it, and they immediately reset my password. It's been 4 days since that, every time I call they tell me to send them an email describing the issue, when I do they reset my password. Different reps every time so I have to start from scratch every. freakin. time. not even a case number. 4 days in I still can't get someone to forward my email to their IT. If you can just get an IELTS or Duolingo test, this is a sham of a company. I'm taking the test for my MBA application, apparently TOEFL is the only test they accept. If I do get into a program I swear I will chain myself to the admissions office until they accept an alternative test.

I booked a French language proficiency test (TFI) to be able to apply to university at the end of July - test date Aug 13. On Aug 8, I got an email that the test was cancelled by the institution that is responsible for doing the test in Montreal. Upon calling, I figure out it was ETS who cancelled and they need the institutions to agree to do the test Aug 20. I wrote to them to be rescheduled to September since I wasn't available on Aug 20. The response I got: scheduled for Aug 20 again. I wrote again and finally got the confirmation that I was scheduled for September. A week later I got an email from the EFS - TOEFL department - that wasn't responsible at all - that they need more information to be able to answer my request ?!? Presenting for the test in September, ETS had forgotten to put me on the list of test takers and I wasn't allowed to take the test even though I had a confirmation !! And I wasn't the only one either. The same problem applied to two other test takers ! So we had to wait for another month, which makes it extremely stressful when you have to respect deadlines. No alternative solutions were proposed, requests for compensation in form of partial refunds were ignored. Serious organization problems at ETS!

I decided to take the TOEFL iBT Home Test. Everything went fine until the exam break. Then, after giving me misleading indications, the Proctor decided to interrupt my test. I immediately phoned customer support to explain what happened and to ask for a solution. They informed me that I will be contacted in 3 to 5 days. Right away I emailed TSReturns at ets.org stating my case and attaching the only proof that I had (the ProctorU log). After more than a week and no news from them, I decided to phone their "integrity service" to ask them for a solution. At that point and after 40 minutes waiting on the line, they informed me that it would take them 2 to 4 weeks to solve the issue. I am afraid that is too much for me to wait (I wish they would have informed me before). Anyway, I lost 300$, a few weeks (paperwork delayed), plus the energy and time I invested in doing the exam, reporting the issue, and chasing them.