Educational Testing ServiceReviews of ets.org

in spite of the unclear instructions I took the Home Edition version of TOEFL. It was fine until they terminated my test without letting me explain because I took my phone out of the room during the break even tough it was written on the screen to take the phone out doing the break. I contacted several numbers including Proctor company, ETS service and several mail adresses that day and the next ones but they kept ignoring me except with one email in which they told me they’re going to look into it and no response ever since. I was unbelievably ripped off, Going to take IELTS now.

Have read all the other comments. No customer service, accusing of cheating and a total scam

No wonder the United States has a teacher shortage! I took the CORE exam and exceeded the average performance range! On the other hand, I have repeatedly failed by 1-3 points each time on the two exams that are on "bell curves." I even asked to have one of my exams re-scored. I had the two exact same questions presented to me on different occasions. How was it that I received an 8 scoring on the constructed analysis portion the first time, but when I did much better in the multiple choice, I was scored a 5 (just shy of passing)? I smell a rat! And don't get me started on the "New Jersey" business who clearly has an entirely outsourced customer service staff.

This is the biggest scam and I do not recommend this for anyone. I ordered an online test, on the test date everything was going fine until I got kicked out of my test. They claimed that I cheated even though i did not do anything. I then tried contacting their support system on the mail and on the phone. They did not anwser on the mail and on the phone i waited in Line for hours and nobody anwsered. It has now been over a month and no one has answered me. This is a total scam and they just want your money.

How are these people running a legal global business? As I have now read that it happened to so many, it also happened to me: the Home Edition test crashed and froze multiple times so I couldnt finish the test. My computer is way above the necessary technical testing requirements. Still, after inquiring to reschedule or for a refund, I also just received a copy-paste message stating that it was my fault due to my computer not meeting requirements. Absolutely ridiculous and apparently a major ongoing scam operation. Why is nobody suing these thieves?

Awful experience. Registered for the GRE at home. After studying for weeks, took 4 hours out of my day to take their test. I followed all the instructions, which were fairly detailed and presumably had someone monitoring me via my webcam the entire time. My score was placed under administrative review, which I presume is to check if I was somehow cheating. I have no clue what triggered this review and getting information from them is extremely difficult. If this is a problem with taking the test at home, they really should provide warnings about the risks of going with their at-home option. Getting in contact with them via email or phone appears to be impossible. Their hold system is awful. No information has been provided why my scores are not available. No information is provided on what my options are. Can I get a refund?

Based on others' reviews and my wife's own experience this company needs to be shut down. They know they are bad at this and still take people's money and disappear behind their incompetence. Avoid them at all costs, and it will cost you time, money and energy. Update: Following advice on Reddit to complain on LinkedIn did get us a passive aggressive phone call from ETS about "blasting" them on social media. ETS is playing scammer and victim in their own scam. Going to file with my state AG now.

Like many others, I was just robbed by this company. I booked TOEFL test and canceled it in advance. Never got my 50% refund back. Filling 3 complaints to Paypal did not help as well. After my several e-mails to ETS, they just deleted my payment information from my ETS profile and made up as I've never even paid for the test :-) I am surprised that ETS still operates and was not closed by the US government.