Educational Testing ServiceReviews of ets.org

These people will harass you and are honestly NASTY. When testing at home they are invasive and flex their control on you any way they can. They made me literally show them FIVE rooms in my house including my TOILET. Then they told me my chair was too small??. Where are the dimensions for a too small chair and how does that have anything to do with testing? It is an outsourced company that doesn't give two craps about anything. THEY NEED TO BE SHUT DOWN. I am literally shocked at how invasive the proctors are and how much they try and screw you over. Literally the worst company I have ever had to work with.

Completely dishonest company. Took the TOEFL at home and the results got canceled, they didn't explain what I did wrong because it's "confidential" and they won't give me my $230 back. I did everything the proctors asked me to do before, during and after the test and I wasn't called out on anything during the test.

J'aurais mis un 0 si je pouvais. Je comptais passer l'examen en Home Edition. N'ayant reçu aucune instruction quant au matériel autorisé lors de l'examen, je me fais refuser le test, car je n'avais pas de whiteboard (un tableau blanc qui permet de prendre des notes et de les effacer par la suite). Bien sûr reprogrammation et remboursement refusés...

Just like others taking out my frustration at this fraud company. Don't know what to do. The system was verified but on the day of test the test didn't work. They are refusing to refund monet. FRAUDASTER. WHY UNIVERSITY TAJING THEIR SCORE

Ma fille a tenté de passer le Tofoel avec Ets, avec son ordinateur très performant recent et aucun problème de connexion, ce qui fait partie des conditions du passage en distanciel. Malgré tout, avec ETS, dysfonctionnement, ils ont pris la main sur son ordi? puis déconnexion sur déconnexion, de 9h40 à 11h/12h...ma fille n'a même pas réussi à valider la 1ère étapedu tofoel a cause de ces soucis techniques, car il lui faisait recommencer au début à chaque fois... bref, ma fille deconcentree a fini par se décourager et demandé à se déconnecter définitivement pour envisager de reprendre rv en presentiel... la personne lui a répondu OUI. Sauf que finalement, il refuse non seulement de lui refixer un RV mais pire rembourser. 420 dollars. ( TOfoel+ le Gré)Nous n'avons pas les moyens de lui repayer son examen. Nous sommes exaspérés, triste de la manière dont nous avons été traités.

I honestly believe this company creates issues so you are forced to take the test again and they get twice the income. ETS should be put out of business, it’s disgusting what they do to test takers. I’ve taken many online proctored exams and have never had an issue. They should be ashamed of their practices, they are playing with peoples lives and their livelihoods. I ran my systems check the evening before my exam without any issues. Not even 12 hours later the scan said I had an issues and that their system couldn’t tell if I had another monitor connected to my laptop. I had to call customer service who were no help. Next I had to have someone take over my computer only to be told that my system was fine and to ignore the message I was receiving. Now today, I was expecting to receive my test scores, only to find out they are delayed. The two different agents said they can’t do anything but contact the technical team, and that I should hear from them in another TEN DAYS, about what my next steps should be. I wasn’t able to get any other information from them, couldn’t talk to a supervisor and they said there’s no one in the tech department available to speak to. This is unacceptable and this company needs to held responsible for all of it’s horrendous actions.

It's amazing what I am reading in the reviews. Exactly the same problem for our family member (at our expense). Technical issues and wasn't able to take test. Then ETS claimed test was opened so they charged for it. No test was taken, yet no refund after phone calls, emails and USPS mail. How do they get to continue to operate?!

They terminated my exam due to "security reasons". When asked, I was only met with a vague response stating that an "unpermitted program was running". I made sure to close EVERY single program beforehand and the only thing that was running was Chrome. I even let the proctor get remote access to my PC and check everything, only to get terminated right before the test for practically no reason. Absolutely atrocious. They literally stole $300 from me as it's non-refundable and now I can't apply to the academy that I wanted to apply to. NEVER TRUST THIS ORGANISATION.