Educational Testing ServiceReviews of ets.org

ETS outsources ProctorU to another country and not only did I wait over 40 mins to connect to proctor when I had a test scheduled for 5:50p and was still waiting to connect at 6:44p but all ProctorU says is contact ETS, and ETS is also located in the same foreign region that ProctorU is and They RARELY respond to calls or customer inquiries. THIS IS A HORRIBLE SERVICE !!! Ghetto, Ghetto, Ghetto CUSTOMER SERVICE !!!! The state certification boards need to outsource SOME WHERE ELSE~!

Je ne peux qu ajouter ma propre expérience très similaire à tous les commentaires précédents. A savoir une prise en compte scrupuleuse de tous les pré-requis techniques (que je maîtrise parfaitement) les tests préalables qui étaient concluants et le jour J, l impossibilité d avoir une prise en main sur mon PC qui a fait que ma fille n a pas pu passer son examen ( a presque 300€...). Elle a essayé d échanger via un chat avec un technicien qui au vu des réponses n était qu un robot. Nous avons fait de multiples requêtes pour qu elle puisse repasser l examen, mais la encore un mur et toujours la même réponse ' vous n avez pas respecté les prerequis'. Résultat elle a du repayerle même prix pour repasser l examen avec le Mac d une amie. Je n ai jamais vu ça !! Du racket. Sachant bien sûr qu il n y a pas le choix pour passer le toefl qui est exigé à l étranger.

I took computer-based General GRE test on 7th of June 2023 and before I the test gets started, a page showed up and asked me about the universities and organizations that I wanted my results to be sent for and apparently this service is free of charge for up to 4 universities and if you need more than that you have to pay for it. On my test day I could not remember the first part of my university's name as I have always used the abbreviation. I called a person to help me and she simply said it is not mandatory you can move on and by that I thought like IELTS I can just add my University's name later. Now that I need my official results to be sent they do not accept their systems lack and I had to pay extra 30$!!!! The customer service was awful!!!!!!!!! I don't know if we could go with any other option rather than ETS!!!! I do not recommend a center that their system is this weak and poor!!!

Escroquerie en bande organisée, rien de moins. J'ai été refusé arbitrairement, sans possibilité de recours, au motif totalement fumeux de l'utilisation d'un outil portable intelligent et de logiciels ouverts non autorisés, ce qui est bien évidemment faux et sans fondement. J'ai scrupuleusement respecté les indications, fait les réglages requis 72h avant le test, réalisé l'intégralité des demandes (déjà intrusives) le jour J en filmant mon environnement de travail et en enregistrant mon écran en permanence, et j'ai passé presque 3h au total pour ce test qui n'est au final qu'une perte de temps. Leur système se déconnecte et l'étudiant trinque. Je n'ai ouvert rien d'autre que leurs logiciels. En droit français, il est normalement possible de faire appel d'une décision suite à un examen, ce qui n'est pas prévu ici car cette entreprise privée se croit tout permis. Heureusement que le conseil d'État a retoqué et annulé l'obligation pour les étudiants de passer ce test pour obtenir leur année, sans quoi je n'aurais pas la mienne. Entreprise et certification à fuir !! Aucun étudiant ne devrait avoir à subir cela pour attester d'un niveau qu'il a déjà (ce qui était mon cas).

Dear ETS team, my greetings. My name is Gaella Impundu, I am from Burundi an East African Country. The 14th June 2023 at 10.10 Am CAT , during more than 4 hours I completed the TOEFL ibt test home edition at the US Embassy in Burundi in a checked, and secured room prior to my use by the Embassy's employees. However, after 6 days I have received an email informing me that my scores have been canceled because I may have cheated during the exam. Which is impossible as I did the TOEFL in the US Embassy, they have the 4 hours footages of me doing it without exterior aid; additionally the normal procedure when cheating occurs is to stop the exam which at no time did happen during the +4 hours. So here is my concern on the basis of what are you accusing me? Do you have proofs against me? Because in my case I have the 4 hours footages as an evidence of my innocence. As I need my scores as soon as possible for an application to an institution can you help me sort out this situation?

I wish I could give 0 starts to this terrible and dishonest company. Paid 200 dollars for nothing and they won’t do anything about it. Stayed there doing the test for 6 hours, the most stressful 6 hours of my life, i couldn’t even finish the test. They have the worst support ever, the system kept shutting down and putting me in again with no explanations, no one would answer or help me, i’ve shown my room to them at least 10 times, followed all the rules just to lose my money. Ive been trying to contact them and at least get my money back or reschedule the test for 2 weeks now and yesterday i got a response saying i didn’t follow the directions thats why my test was terminated when in reality i was the one that terminated my test by myself cause i couldn’t take it anymore.

If I had read all these tons of outrages and bad practices, I would never have taken the exam.The first time I took the exam, they made me lose 2 months because Proctor didn't have me scheduled on the day of the exam. What a waste to reschedule it. The second time I paid and took the test, they delayed my results saying that I had cheated. What a disaster to have trusted my money and time in such a robbery. I am sorry that American society has these types of corporate services that steal all over the world. I have been into the United States many times and I have never had the slightest intention of being incorrect.

KEEP AWAY FROM THIS SCAM COMPANY!!!!!!!!! HOLD JER VÆK FRA DET HER. Om du skal til USA eller et andet sted på College/ universitet, så er det ikke det værd at tage denne test (selvom det er påkrævet!) Du mister 3000 kr. Jeg fik af vide, at jeg modtog assistance under testen. Ingen beviser etc. Kunne de give!!??!!?? KRÆFTEDERPISME SCAM BARE HOLD JER VÆK.