Educational Testing ServiceReviews of ets.org

I registered for at home Toefl test. I had to work that day, I tried to call and reschedule and was on hold up to the point where I had to hang up and go back to work. I was listed as a no show. I called today and there was ZERO assistance. I am told I have to pay again if I want to take it. I call that really low class and having no connection to education in general. No refund available, no rescheduling available, a phone line which is “busy” and a person whose very strong Indian accent does not recommend her for customer service. I guess that’s how they pay them, with money from people whose schedule changes last moment. Thank you for nothing. Now I have to spend time describing my experience on various social media website, because if they took my money, I might as well “promote them”.

I took the test at home on 07 Nov 2023. This morning 09 Nov I received an email from OTI processing (which based on my research is a fraud detecting department that has been bumped billions of dollars, yet not doing a good job) saying that my test scores MIGHT not be reported because they THINK that I had unauthorised applications running while taking the test. Ridiculous! The proctor did check my computer before the test. The ONLY applications I used were ETS Browser and a Proctor program which they required. Such a waste of time and money. They need to upgrade their system, hire tech professionals, not a whole bunch of useless people that get paid for running an old system, or don't know how to operate the system.

It is a scam! They cancelled my exam without reason!

Test toeic fait en centre et resultats qui devaient arriver en 3h max. Aucune nouvelle, service client qui ne sait pas, qui dit qu il faut attendre, 0 communication, aucun delai de reception des resultats alors que ceux ci sont attendus en vu d une embauche. A fuir !!!

I took a TOEFL test at home. After waiting for 8 days for my results, I got the message that my scores were cancelled because I "may have received assistance", which I did not! Obviously, this is impossible for me to prove since I took the test alone, without witnesses and ETS is not willing to prove their statement (which they couldn't do anyway since I didn't cheat). No transparency, no customer support! They only want the money but do not provide the contractual service. ETS is not a respectable company and anybody with a similar experience should report their case to the FTC and FBI, because this is fraud!

Unfairly accuses test takers of cheating without any explanation, providing any evidence (even upon request), will not answer emails (since they document how they scam people into having to repurchase an exam administration), nor do they offer an appeal process. If you are too persistent on the phone, the employees become belligerent and threaten to ban you for a specific amount of time. My advice: Don’t waste your time and lawyer up! They run their organization like a dictatorship. You can do everything right; however, if they say you’re wrong… that’s it!

The worst online test experience ever. Unprofessional customer support, faulty software and a million excuses not to refund the exam that never happened. Unless you wish to waste your money and time, don't take the Home Edition test

I tried to take the at home test twice, both times it didnt work due to different reasons. When I couldnt start my second test, I was told by proctor support to contact ETS support to reschedule my test. When I did so, I was told they couldnt help me at all, even though I had proof of the proctor support telling me what to do and that a reschedule would be possible. Unfortunately, you cant talk to anyone who actually works there, its all just people in a call-center. Going to try IELTS now, maybe thats better. Really disappointing service, would never use again.