Educational Testing ServiceReviews of ets.org

They flat out stole my money, I spent 45 mins waiting for a proctor to connect on my test day it was all problems. When I tried to request another test date or a refund CS said that my system wasn't compatible and that I was made aware before the test and my refund request just got ignored. $200 down the drain. Look elsewhere.

Where to start with this company… I hope no one ever has to take the ETS Spanish Praxis… For starters the test is 3.5 hours, which is actually more like 4 when you factor in your incompetent proctor. This test is taken completely online which has made it CANCEROUS. I had a lengthy conversation with an ETS exec and basically what it amounted to is that this company is somehow UNABLE to schedule more than 3 months in advance! Making matters worse every 3rd month they don’t even offer the damn test! On top of that all it takes about a month to get scores back and you cannot schedule another test within a month of your last test. After reading all of these other comments of people with similar experiences I seriously do not understand how this company is still running… the service is non-existent, the tests are purposely un passable and I honestly bet people with PHDs couldn’t pass them, and for many they are literally the only barrier to being a teacher…. Companies like this are purely predatory and are preying on a vulnerable group of people that usually cannot afford to take a $165 test 5 times… Somebody with influence please shut this piece of crap company down!

The wouldn’t allow me to take the test after paying the $130 and following all the instructions to a T. nor would they allow me to reschedule. They stole my money.

Terrible experience, They accused me of cheating even though I didn't cheat at all. In addition to the fact that they checked everything before starting the exam. It's ridiculous to make assumptions based on just ( May received assistance) which never happened. And receiving 6 mouth ban. That's unfair to destroy people's dreams based on a poor performance from proctor. Horrible experience and service.

Deplorable, ETS dispose d'une position de monopole par conséquent ils n'ont aucune pression pour assurer un service honnête et equitable. En résumé, lors de mon examen en ligne j'ai eu un incident technique (impassible de saisir le champs libre) alors que les tests préalables étaient bons. J'ai appelé le service technique (au passage un support en Inde qui ne comprenait pas le problème). Après 2h et un changement de PC (seule solution proposée) j'ai repris l'examen mais alors qu'il me restait 15 min d'examen au final je n'avais plus que 5 min. J'ai fais réclamation pour non respect de la durée de l'examen mais le service client m'a fournis plusieurs excuses non valable (je vous passe les détails) la principale était que le fait de valider le resultat à la fin équivaut à une acceptation conformément au CGU. J'ai relu les CGU rien n'est marqué (bien qu'il y ait 26 fois "we will not refund") Après plusieurs relances pour faire valoir qu'un examen certifié équitable doit assurer un temps identique pour tous, ils ont fini par me dire qu'ils ne répondraient plus à mes mails. Inacceptable.

ETS robbed me. After preparing for my Praxis exam and doing the home security check to begin my test. I never received a proctor and after being told to restart my computer my test was gone. I guess it was outside of their 15-minute rule. HOWEVER ONE OF THEIR WORKERS TOLD ME TO RESTART. They got me bad. I have spent every day for the past 2 weeks, calling and emailing and there is NO ONE there that can help me. Can someone please tell me and help me where else I can get certified? I refuse to go through ETS. They are the worst and they don't care about their users at all.

I was mistakenly told I had to take a TOEFL exam by my school and registered for a test. After registering and paying A LOT of money, my school told me that I did not need to complete the test. I tried to cancel my registration less that 5 hours AFTER registering and was told that I “ missed” the deadline to cancel my exam and would NOT be refunded my money. While I understand their deadlines, this is completely UNFAIR to student who cannot afford these testing fees. I spoke to a representative on the phone, a supervisor, and put in two helpdesk tickets, all on the same day. Customer service was TERRIBLE and all told me the same exact sentence they got off of their policies. Again I registered and tried to cancel my test on the same day. Less than 5 hours apart. I am obviously not the first person to have an issue with this company. I DO NOT recommend.

My son was going to take TOEFL test at home. He had prepaired very well and had tested all the equipment multiple times, both on the ProctorU server and also on other servers. He had a state of the art gaming microphone that cost over 215$ and was just over one month old. The microphone worked very well at all the testing before the test time started. When he connected to the ProctorU everything worked for a short time but then the proctor told him that he was having a microphone problem and the proctor started to try some technical solutions for a minute or two but the she cut him off and cancelled the test. When he contacted customer service they tried to tell him that the microphone was broken but that is not the case, it works just fine. Also after few e-mails they also added that the camera was broken which was never an issue, not during the testing on the server nor during the test time. ETS and their personnel at customer service and technical issues do not hesitate to lie and fabricate the truth. It is our belief that ETS only gain in this all is to make students retake the test many times and constantly pay the test fee again and again. Well we say no to that and our son will not be taking test with ETS again. We urge students to check other resources before you take test with them and if you have any other choice take it, we certainly will do that now. Regards, Valdís Iceland