Educational Testing ServiceReviews of ets.org

The website did not inform me that a Microsoft or Mac browser was necessary. So I dropped $130 dollars on a test and was then not allowed to take it. This is a sorry business.

It's disgusting that in order to get a US teaching license you must use this company. Words cannot express what an awful company this is. My test was cancelled due to tech problems. Their tech support was unable to solve it and I wasn't refunded or allowed a different date to take it again. They never even bothered to respond to my complaints an entire month later. How in the hell are they even in charge of testing anyway...

My login is refused with a message about it being 'out of context'. I have been trying to get a response from their 'technical support' for days. This company is totally unresponsive to customers. I will recommend to the department chair that ETS not be used in the future for anything.

Terrible experience! This is what ETS did: - They wrongly charged my credit twice. - They failed to administer the test. - They were disrespectful. - They had me download 3 different versions of their software. - They made me wait over 92 minutes on the phone and refused to issue a refund.

AVOID ETS AT ALL COSTS! I wish I would have read these reviews before purchasing and trying to take an at home test. EVERYTHING I have read from other reviewers is the same experience I had. Customer service, on top of barely being able to understand them, was horrible. Why is this the only place we can use to schedule a PRAXIS test. DO NOT USE ETS for an at home test, they will rob you of your money. While I was talking to customer service and letting them know that the link they sent me didn't work, he tried to tell me ETS doesn't send emails with link...while I was on the phone with him, I sent him the email they sent me, and he started back pedaling really fast and changed the subject. Since this is the only site that I can schedule my PRAXIS, I am hoping that scheduling a test at an actual proctor facility will work.

This company is a complete joke. I have taken the test more than once and the procedure is never the same. Today, was my worst experience yet. I received no email with instructions to log in at home. Called ets for instructions, they sent me to proctor U, they say I had cancelled my test. I in no way did so. I call ets back and they say I have to send an email on Monday when they get the reports from proctor U. I have never experienced such bad service. I wish there was another alternative to take my test.

I tried taking a PRAXIS test through ETS at home for the first time. Even though my tech check came back clean, when I opened the test I was told I had a background app running and needed to get another computer. I grabbed another computer but there was no longer a link. I never started the actual test. I called customer support and they kept giving me the run-around. I have contacted them 13 times over the last 25 days. At the end of the day, I paid for a service. They did not provide that service. I want my money back or the service provided. I have done my absolute best to comply with every request they have made. They have made no effort to resolve the actual issue. If some people are able to continue the test and some people are not, that is not equal or just. There is no other company to go to and many states require a PRAXIS exam to become a licensed teacher or administrator. They have a monopoly and can do whatever they want. This is unethical business practices. Just give me my money back or let me take the test.

I was supposed to take the test at home. However, the proctor who did not speak good English asked me to delete a random app on the computer. (Prior to this the system check before the test was fine) Unfortunately my computer would not let me delete it. Then she said I can try on a different computer and she logged off. When I tried to log on the test again I could not. When I asked to be reimbursed and re-scheduled they said I need to wait 24 hours. Also, the calls go to India. They do not speak good English and you constantly need to repeat your self. Do not take the test at home!