Educational Testing ServiceReviews of ets.org

I recently had to use the Praxis ETS website to register for an exam, and it was one of the most frustrating online experiences I've ever had. Here are the key issues I encountered: Confusing Navigation: The website's layout is cluttered and unintuitive. It took me an excessive amount of time to find the registration section. Important links are buried under multiple layers of menus, making navigation a nightmare. Slow Loading Times: Pages load painfully slowly. Even with a fast internet connection, I found myself waiting several seconds for each page to load. This is unacceptable for a website that handles time-sensitive processes like exam registrations. Poor Mobile Compatibility: Accessing the site from my smartphone was nearly impossible. The layout did not adapt well to the smaller screen, making buttons and links difficult to click. Considering the importance of mobile accessibility nowadays, this is a significant drawback. Frequent Errors: I encountered multiple errors during the registration process. At one point, the site crashed and I had to start over from the beginning. This is extremely frustrating, especially when you're on a tight schedule. Lack of Clear Instructions: The instructions provided for registration and payment were vague and unhelpful. I had to search for external guides and forums to understand the process, which shouldn't be necessary for such a critical task. Inefficient Customer Support: When I reached out for help, the customer support was slow to respond and not very helpful. I was given generic responses that did not address my specific issues, leading to further delays and frustration. Overall, the Praxis ETS website needs a complete overhaul. From navigation to performance, every aspect of the site seems designed to test the user's patience rather than facilitate a smooth registration process. Until significant improvements are made, I would recommend preparing for a frustrating experience or seeking alternative ways to handle your exam registration.

I paid for home exam, I needed the exam for the university admission, I was prepared perfectly. The ETS technician tried to check my system right before the exam to tell me that my microphone is not working properly. She recommended for me to reschedule the exam or to use different computer. To be sure, I checked the microphone of the computer with IT expert in my home country. He informed me the microphone is working perfectly. Again I used the ETS secure browser to check the equipments which showed that my computer system is completely fine. I emailed the ETS costumer service to request exam rescheduling or money refunding, they answered me in very rude way. I called them by phone to confirm my request, but they refused to give me any compensation or to provide me with any help.

After studying for four years, this is my only chance to get my license to become a school Psych, and their horrible service is taking away my rights and my opportunities. Who is ready to take a petition to sue them? This needs to be resolved by a Federal court.

Not impressed by the Praxis ETS company.I had a horrible experience with them today and the “proctor u “ group they use. The proctor messed up by computer, put the test code in, received an error message, and went ahead and rebooted the computer and started deleting things from my recycle bin. When the proctor put the code in the second time it gave an error code saying I couldn’t take the exam because the code had already been used. Now also realize that this second attempt to launch the test was a hour after the start test time. And earlier that morning I had ran the ETS computer diagnostic and everything on my end was running properly. Anyway I am out $160 dollars and the best the proctor could tell me was contact Praxis ETS. When I called praxis ETS I was connected with a woman that said she could not issue me a refund because she needs the proctor’s side of the story. She said, “I understand your frustration, but we have to see what the proctor says.” All I am saying is people wonder why education is a failing industry- the praxis ETS company didn’t care that this wasn’t my fault they just want to line their pockets. They don’t care to help me even when this was an issue on their end. If you get nothing from this review just know the At Home testing option is not worth the headache- drive the hour to the testing center if you are going to spend the money to take the praxis.

Paid 408dollars for a test, were the appointment was at midnight. Should have been stated 12:00am (00:00), because i was sure it was 12 noon. This heavily impacted my overall performance as i had been awake for 16hrs and therefore receives a english test which do not equal to my fluency. Very dissatisfied, and in my perspective (also written by many on reddit) this is a strategy so people need to pay for another test. Sad to see by a non-profit organization which can not give me a new appointment for free or discounted.

It is awful that a company like them have a REQUIRED exam for certification but their team cannot bother to respond to problems when the test completely doesn’t work. I sat on an at-home proctored test for 2 hours without even taking the exam. All I received from their proctors was “you need to contact ETS yourself.” It’s awfully disgusting that this is a required test and ETS can’t be bothered by the people who PAY them.

wow I really had to read reviews before I paid $400 for the test I've never been able to pass. Their third party technical support support was resolving the issue during 1 hour and 40 minutes and they asked me to give them the full access to my computer which I declined of course because T&C doesn't have this and my data safety isn't guaranteed. Now they took 7-10 days to review my case in order to reschedule of refund my test. The worst experience ever, just do another test, there are alternatives.

SCAM ALERT: once they have grabbed your money they ghost you even if they caused the problem: me and other colleagues attended the IBT home edition exam and all of us were interrupted during the exam for "software problems". Software problems may occur and this is not the real problem, the problem is that after it they disappeared leaving you without reimbursement and reschedule. I never left a review but be aware that this organization is a real scam and I'm considering to take legal actions against them.