Educational Testing ServiceReviews of ets.org

I had a scheduled test on June 7th 2025, I set up at the library and had to leave because the internet was horrible. Went home got logged in, went through the steps finally got logged into the test only for it to be terminated because of a time zone mismatch or the time on my device was wrong, which ever one they choose for the day. I have attempted to get a reschedule but have been denied now 3 times. Customer service doesn’t care they read the same script and say the same words no matter who I’m on the phone with. Mahammed Nijee from the test advocacy team has no sympathy at all for anyone’s situation and keeps denying a retest unless I pay another $156.00 for the PLT test, and if I cancel the psychology test I have scheduled for June 21st I only get half of that $130.00 dollars back. So I lose money and they gain money either way it’s my I lose. I’m not even asking for a refund but a chance to take my test without have to pay another fee I can’t afford because they chose to put several different eastern time zones instead of just one which makes to much sense!!

For the TOEFL Home Edition, ETS provide some hardware guidelines and an Equipment Check Software to run before the test. I followed every guideline and validated multiple times the Equipement Check (even on test day) but when you start the exam, they do a last quick equipment check with the TOEFL test software. This one failed, over and over, but the other software still worked fine, and validated my hardware. After 10 min of debugging with the proctor, he transfered me to technical support, which wanted to take over control on my PC, but by the time they did, the proctor already cancelled the test ... With no explanation ... Now ETS wants me to pay 250€ to reschedule a test session, even with all the information, proofs and screenshots I gave them about the incident. They say that they have some additional information proving my responsibility, but don't want to share it with me ... It's defenitely theirs ! If you absolutely have to take the TOEFL Test, you NEED to go to a test center, DON'T take it at home. And since there is also a lot of problems with the results, my advice is to avoid ETS by all mean !

Do not buy anything for study guides from them. Went into website booked the Praxis test bought the recommended study materials. None of the study materials are for the 5701. Tried to get a refund, it is my fault because I didn’t research more. If I could use any other organization to get into teaching I would. Biggest scam ever!!! No refund and it is my fault that their website recommends useful study guides that are not even available. By the way don’t try and get to a supervisor you will never get one waited hours and no one ever picked up. Left several emails and you get the same AI. Committed to education, I think not. How about committed to money!!

ETS is a fraudulent scam business company. Someone has to sue them for their unprofessional conduct, they are only making money from people they are the worst organization to test your language skills and proficiency.

I have never written a public complaint before, but this time I feel compelled. The GRE system — which claims to evaluate graduate-level readiness — failed spectacularly in its most basic function: providing access to test results. For three days now, I’ve been trying to access my GRE score report, particularly the Analytical Writing section, which is crucial for my master’s applications. The system does not load on any browser, any device. I followed every troubleshooting step given (clearing cache/history, switching browsers, using different Wi-Fi connections), and even tried four different devices — yet nothing worked. Worse, ETS support has been unhelpful and dismissive. Their only advice was to “clear cache and try again,” as if I hadn’t already exhausted every logical step. The deadline for several of my applications is expiring, and I may lose my chance at pursuing graduate studies because of their incompetence. For an organization that charges over $200 for a test, this level of service is inexcusable. Students rely on GRE for their academic future, and it is disgraceful that such a critical platform is allowed to operate without accountability or a functioning infrastructure. I strongly advise others to think twice before relying on GRE for their admissions journey. You are better off applying to programs that do not require this flawed and overpriced system.

book a test, at the day of the test, I cannot connect my mobile camera to set as 2nd camera. after almost 3 hours without solution, the test was cancelled, and my money not refunded. One more thing, clearly the proctor and all other "staff" that present during online session didn't understand a thing about iT and online real-time test. All solution was given didn't make sense at all.

I’ve had multiple terrible experiences with ETS. I once got COVID and couldn’t take my TOEFL exam — I sent them proof, but they refused to reschedule or refund me. More recently, I accidentally purchased the same practice test twice (almost $300 total), and they still refused to help or refund anything. Their customer service is rigid, cold, and completely unsupportive. For such an expensive service, I expected basic fairness. Very disappointing.

I would have given a negative score if it had been possible. I was supposed to take the TOEFL Ibt (home), checked that everything (both computer and phone) worked, a few days prior to and on the test day. I ran the checks with the software..... And when the time of the test came, the proctor (who could only speak a very poor english and obviously had no IT skills) spent 45min "trying" to get me through the verification process. Eventually, I never managed to get further the QR code step (it kept on saying "your session is expired") as he decided to cancel my session regardless (it worked at some point, but said to start again, and weirdly it never worked again afterwards), saying that I would be rescheduled for free. After contacting the customer service, it got even worse. Rude, robotic, and incompetent people. It took 3 days (and 5 different persons) before I got something close to an answer. Then they said that it would take 8-10 days for the relevant service to check what happened and come back to me. As you imagine, they pretended that something went wrong but they consider that I was responsible and wouldn't reschedule for free as supposed to. Not only I lost a lot of money, but there is only one physical session per month, so I might not have the test results on time. I'm a busy single mom, and literally have no time, money, nor energy to loose. I will contact legal authorities to help me being refunded, but I will mostly contact the University of Oslo so they warn people on their website about this, in order to prevent other students from being scammed. I would suggest that we all do the same, and share the information as widely as possible!