eTourist Reviews | Read Customer Reviews of etourist.com

eTourist Reviews | Read Customer Reviews of etourist.com

eTourist reviews

Showing 56 reviews with 5 stars · Clear filters

Barbara F.
Jul 9, 2026
We applied for an ETA thru eTourist by…
We applied for an ETA thru eTourist by mistake instead of through the official UK site. The approval of my ETA was immediate, my husband’s was rejected. The Customer Service Team, especially Lander, appealed the denial and worked to secure the ETA. They were wonderful and I don’t regret the error as it was so helpful to have your company working on our behalf.
Response from eTouristJul 21, 2026
Hi Barbara! "I don't regret the error" might just be our favorite review line ever! A denial is stressful enough without having to navigate the appeal alone and we're so glad our team could take that off your plate and get your husband's ETA secured. That's exactly the kind of situation where having someone in your corner truly matters. Wishing you both a wonderful trip together! 🌍 ✈️ Happy travels, The eTourist Team
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Elaine Frances H.
Jul 7, 2026
The help and supplies I received during…
The help and supplies I received during the process.
Response from eTouristJul 21, 2026
Hi Elaine! Making sure every customer has exactly what they need to get through the process with confidence is something our team takes real pride in. So glad it came together well for you. Enjoy your travels! 🌍 ✈️ Happy travels, The eTourist Team
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Pat B.
Jul 7, 2026
Lander explained what I needed to do to…
Lander explained what I needed to do to continue my application and patiently stayed with me while I did what was required.
Response from eTouristJul 7, 2026
Hi Pat! That patience and commitment to seeing things through is exactly what we want every customer to experience. We’re so glad our support team could be right there with you every step of the way. Enjoy your trip! 🌍 ✈️ Happy travels, The eTourist Team
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Lynn E.
Jul 7, 2026
I couldn’t get the camera to capture my passport photo.
I couldn’t get the camera to capture my passport picture I think because of the plastic coating on that page, and Lander in the chat help got me sorted out quickly, which was a big relief. He was helpful, professional in a friendly way. Now I’ve got the document I need and I’m set for my trip. Well done, Lander!
Response from eTouristJul 7, 2026
Hi Lynn! Passport photo issues are one of the trickiest parts of the process and we’re so glad our support team could jump in and get it sorted quickly. Knowing you’re all set and ready to go is the best feeling! Now go have an amazing trip! 🌍 ✈️ Happy travels, The eTourist Team
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Benny V.
Jul 5, 2026
What an incredible group of…
What an incredible group of professionals and such a wonderful experience to work with them as we get ready for our upcoming trip to Europe! Immediate response and support from each person by text, email and a phone call to let us know that everything went smoothly for us with our application! I only hope the rest of the trip goes this magnificently well! Thank you e Tourist team from me and my fiance - you guys are amazing
Response from eTouristJul 7, 2026
Hi Benny! This genuinely made our whole team's day and we will be sharing this with everyone! We love that you and your fiancé felt supported every step of the way. We have a feeling this trip is going to be just as magnificent as you’re hoping. Congratulations and enjoy every single moment! 🌍 ✈️ Happy travels, The eTourist Team
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Cindy W.
Jul 1, 2026
Very easy to get done.
Very easy to get done.
Response from eTouristJul 1, 2026
Hi Cindy! That is music to our ears! Thank you for trusting us and we hope your trip is absolutely wonderful. 🌍 ✈️ Happy travels, The eTourist Team
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Liesbeth V.
Jun 30, 2026
The on-line process was easy to follow…
The on-line process was easy to follow and quickly completed. All personnel were friendly, efficient, professional and helpful. My questions were answered so that I understood the process and workings of the UK ETA. The follow-up is great and actually talking to live folks is fantastic and certainly more personable. What a wonderful and admirable service.
Response from eTouristJul 1, 2026
Hi Liesbeth! "Wonderful and admirable" honestly stopped us in our tracks — what a beautiful thing to say! We put a lot of heart into making sure every customer feels supported and truly understood throughout the process, so reading this means everything to us. Wishing you an incredible trip to the UK! 🌍 ✈️ Happy travels, The eTourist Team
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joseph
Jun 30, 2026
We used this service for a trip to UK
We used this service for a trip to UK, I was having a problem getting/ printing the paperwork I needed for UK customs. Lander who works for eTourist, helped me tremendously, I was able to get all what I needed for my trip. She was very pleasant an answered all my questions very professional
Response from eTouristJul 1, 2026
Hi Joseph! Lander is going to love hearing this and we will absolutely make sure she does. Getting your paperwork sorted before a trip can be stressful and we’re so glad she could step in and take that worry off your plate. Enjoy every moment of your UK trip! 🌍 ✈️ Happy travels, The eTourist Team
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