ETO DoorsReviews of etodoors.com

Unethical company that scams customers.

The owner of this company doesn't care if he goes out of business for shady business practices so buyer beware. I ordered a door that arrived defective and they refused a discount.

Updated from May 11: Still no resolution 2 weeks later. Lorena the claims manager is blaming her customer. It's clear that the veneer is defective on one of the 3 doors. She said we sanded the door. Even tho we were told to, we didn't. She said it was exposed to moisture. If that's true, why wouldn't the other two doors have the same problem? They were handled in the exact same way. Lorena is just doing what claims managers do—denying claims. And she's rude and accusatory about it. Two of the three we purchased at the same time were good. The 3rd had inconsistent grain in the veneer. It didn't accept the stain and looks pretty bad. ETO had us submit a warranty claim. Will update the review after we receive their response. But I would steer away from these doors if you want to avoid construction delays and hassles when you try to fix the issue. Coupled with the delivery and attitude problems, I would not recommend this company. There are other options.

They sell beautiful doors that are of great quality. They just have terrible customer service when it comes to delivering them. From the beginning, the services were good. The sales rep was responsive and answered our questions. When we ordered the doors the estimate came through and paying was easy. After they got our money the service went downhill. I had to follow up to find out when they would ship. When I did receive the shipping notification, it said I would receive them on a Friday between 2 and 5 pm. I'm on the west coast and the shipping company is on the east coast. When the order didn't arrive, I tried calling them, but no one answered. I called ETO and the rep told me this happens a lot. She apologized for the poor experience. The next day, the original rep said it was on me because I was supposed to wait to get a call from them to schedule the delivery. She didn't address why I received a time window prior. Also, I asked both the sales rep and the CSR for samples so I could choose a stain color without ruining the doors. They said they would overnight them and they didn't arrive the next day. I called the next day when they didn't arrive and was told they would ship that day. Nope. They didn't and I didn't receive them. Now they are holding up our construction project by not sending the samples when they promised to. I called and left 3 voicemails and sent an email. They didn't reply to any of those. Once they get your money they don't care about you. I have a lot of future projects that I'm working on. ETO will not be part of those.