Ethanol Fireplace ProsReviews of ethanolfireplacepros.com

Total scam, never received product or correspondence when I attempted to reach them.

TOTAL SCAM. I placed an order from Canada as they said they ship here, and I paid for it. After a while I asked about it and I did actually get a reply to say they don't ship internationally (completely contrary to the website). Now that I have requested a refund my emails bounce back and their chat bot is useless. Ironically their website also says there are real people there but there most definitely ARE NOT!

My order kept being push out to the point I ask for a refund. I have been waiting for months for that refund. No follow up from client services and the chat bot is of no use. I say: Do not buy.

I ordered a fireplace and the ethanol to go with it on Sept. 19 and I have been trying to contact them for the past week. Nobody answers the phone or calls back and the emails are blocked and returned, even the reply button on their confirmation email of my order. They took my money, but have not been able to get my order or cancel the order. I believe they may be a scam site.

Ordered logs over a month ago. They did t have them in stock and back order was a long wait. I asked for a refund. After several calls and emails, I still don’t have my refund. Poor customer services.