EternevaReviews of eterneva.com

Response from EternevaAug 19, 2024

Hi Judi, this is Hailey, Head of Customer Care here at Eterneva! Thank you so much for reaching out. It looks like Kelly, your dedicated Care Team member here at Eterneva, sent you an update during the first week of August, but it may have gone to your spam! I have let her know of this issue and she is going to be reaching out to you again today. So sorry you did not receive that update and thank you so much again for reaching out! It is of the utmost importance to us that you receive updates consistently, so we will work with you to make sure future updates are received and do not move to your spam folder. With love, Hailey & The Eterneva team

Response from EternevaAug 19, 2024

Thank you so much for your kind words! We’re thrilled to hear that our team provided the support and updates you needed. Your feedback means a lot to us, and we’re always here if you need anything else! With love, Hailey, Head of Customer Care

Response from EternevaAug 2, 2024

Hi Laura, Thank you so much for your lovely words! We’re delighted to hear that you felt our kindness and consideration throughout your experience. It’s our goal to ensure every interaction is as thoughtful and caring as possible. If there’s anything more we can do for you or if you have any additional feedback, please feel free to let us know. With love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Patricia, Thank you so much for sharing your experience with us. We’re deeply touched to hear that our personalized approach and regular updates helped you through your grief journey. It’s an honor to be part of such a meaningful way for you to keep Louie close to your heart. If there’s anything more we can do for you or if you have any other thoughts to share, please don’t hesitate to reach out. With heartfelt love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Dylan, Thank you for your kind words! We’re thrilled to hear that you enjoyed the process and had a memorable experience with us. It’s wonderful to know that our team, especially Kelly, could make such a positive impact. We take great pride in our work and in keeping our customers informed every step of the way. If you have any more questions or need further assistance, please don’t hesitate to reach out. With love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Cheyenne, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re pleased with the updates, communication, and the final result. It’s our goal to ensure every detail is perfect, and knowing that we met your expectations means a lot to us. If you ever need anything else or have more ideas to share, we’re always here to help! With love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Liz, Thank you for your kind words! We’re truly honored to be a part of such a meaningful way to memorialize your loved one. It means a lot to us that our service could contribute to preserving their memory in a special way. If there’s anything more we can do for you or if you have any other needs, please feel free to reach out. With sincere appreciation, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Malik, Thank you so much for taking the time to leave us a review! We’re delighted to hear that you felt well taken care of. Constant check-ins are important to us because we want to ensure that you’re always comfortable and informed. If there’s anything specific you’d like to share or any way we can make your experience even better in the future, please don’t hesitate to let us know. Warm regards, Hailey Head of Customer Care at Eterneva