Aaron C.
Overall Negative Experience
Ok servers but negative overall experience. Below is a copy of the message I sent to Eternal Hosting: "I regret to inform you that I am not satisfied with the service I have received. The server itself runs fine, however I am unable to fully customize my server settings as I can't locate the GameServer.ini file other than in your custom configuration area which doesn't even have all the possible customization options (I also can't rename GameServer_example.ini to make one). Your 24/7 Fast Support took almost 10 hrs to reply to a HIGH priority ticket (although I do at least thank you and acknowledge that it WAS replied to at least). To top it all off your website is sluggish and appears to be a mashup of two different designs trying to work as one. One page I'll have one theme and the next looks like a different website but at the same domain. Overall I am not satisfied and have had better experiences elsewhere." UPDATE: I have received a refund in full however their support felt it necessary to request that I REMOVE my completely valid review simply because they refunded me and I am no longer an ACTIVE customer. This is BULL in my opinion as even if I wasn't ever a customer and had only made inquires as to their services I would still be entitled to write a review as I would have had direct interaction with the company. Because of this further interaction and completely uncalled for request I have updated my review to reflect the utterly unacceptable experience and what I feel to be rude conduct towards me and my rights to write a review.