eTax.comReviews of etax.com

Horrible customer service. Misleading website charges your without consent after putting bank information in to receive tax refund.

Absolutely deceptive practices. The IRS recommendation and link to file taxes for free with an adjusted gross income below $89,000 is not supported at all. I used the platform entered the information and was prompted to pay my owed amount. My bank statement immediately reflected a $29.95 bill from eTax. At no point in the platform are you alerted to any element of the filing that triggers a "premium" service or ineligibility for free file. There was no charge shown, and no opportunity to authorize that charge. The customer service representative argued with me and, ultimately hung up on me.

Horrible experience, I got yelled by both reps telling me it was my mistake, yes it was because I used their company, no charges disclosed until my taxes were ready to be filed. And I was given wrong information and then told I was lying. Just plain horrible. . P.S. The rep i had originally spoken called me to apologize for the negative experience and offered a partial refund of the charge. I did appreciate the call.

Took fees that were not disclosed. The disclosure indicated a $39.95 fee but $144,80 was taken. This company is a total scam. Do not use! (This was etax.com and for my income tax submission)

#1 the IRS and eTax website claim it is free service! It is not. After you fill everything out they want 29 to transmit return! I agreed to the fee since i spendt 45 minutrs filling out there forms. I just received my refund but because I chose to have fee taken out of return they charged over $100. Total ripoff. Buyer beware.

They took money out of my refund for fees I was not aware of. Bait and switch, false advertising, unfair business practices showing "free e-file", "start for free-fastest way to maximize refund", "e-file is free and included" misrepresentations. They kept 94.85, stole it! If I could give a zero stars I would. Then when I called them they hung up on me. Don't use this company.

They do not have the option to allocate the healthcare premiums to one person. My daughter was filing her taxes and needed to allocate the credit to me as she we were under the same plan for the household, it doesnt let you allocate and only lets her take the credit. Had to request refund and go to taxact who had the correct option.

SCAMMERS! You see those videos like the call center scams… yes that one… TERRIBLE CUSTOMER SERVICE- rude and disrespectful! Takes forever to reply! Horrible tax returns! Wouldn’t even help or totally ignorant with where I was living out in rural/remote! I would not spend a cent on these you know who! I don’t recommend them at all! I’d suggest you go find someone who actually knows what they’re doing!