Estimate ExpertsReviews of estimate-experts.com

Response from Estimate ExpertsDec 30, 2025

Hi Jeremy, We have prepared a total of six estimates for you—three completed in March of this year and three in February. Of these six estimates, only two required revisions, all of which were completed within our standardized delivery timeframe. The estimate that required the most attention was related to a requested activity that allowed for multiple interpretations. In such cases, our estimators rely on their professional judgment and the information provided by the client when preparing the estimate. When the scope or details are not clearly defined from the outset, situations like this may arise. Please note that it is not the estimator’s responsibility to define or clarify the scope of work beyond the information initially provided. We remain committed to delivering accurate estimates within our established timelines and appreciate clear project details to ensure the best possible results. Best regards, Estimate Experts Team https://estimate-experts.com/

Response from Estimate ExpertsOct 8, 2024

Dear Gary, Thank you for your feedback, and I’m sorry to hear you’re disappointed with your experience. At Estimate Experts, we strive for transparency and clarity in our pricing and services, and I’d like to take a moment to address your concerns. Firstly, I understand your frustration regarding the charges. However, I want to clarify that the $300 you were charged was in line with our published pricing tiers, which have been shared with you multiple times—via our website, emails, and phone calls. The estimate provided was not solely for roofing; it also included interior damage, which impacts the total cost, as communicated during our interactions. We never want any of our clients to feel misled, and we are more than happy to review the breakdown of charges with you once again. If there’s been any misunderstanding, we’d be glad to discuss it further. Please contact us as soon as possible, and we will work with you to find a satisfactory resolution. Your business is important to us, and we want to ensure your concerns are fully addressed. Thank you for bringing this to our attention, and we look forward to resolving this for you. Best regards, Customer Service Team Estimate Experts

Response from Estimate ExpertsOct 5, 2023

We would like to extend our heartfelt apologies for any inconvenience this may have brought to your experience. Please allow us to clarify, once again, our established turnaround times which span a duration of 2 business days, adhering to our working hours from Monday to Friday, between 9 am to 6 pm EST.  Should you require expedited delivery of your estimates, we do offer an option for same-day service, for which we apply additional rush fees. These are detailed in the pricing tiers document provided in your welcome email as part of the onboarding process. We strongly encourage you to consider opting for rush fees when necessary, as our operations are managed on a first-come, first-serve basis, ensuring fair and efficient service delivery.