Micheal R.
Poor Customer Service
I purchased a 24 bottle 60th Anniversary Advent box of Whisky from Establishm. The package was delivered, I found it empty of the whisky bottles. Inside were the little tags off each bottle and this was wrapped around the bottom section of the box, in cling wrap, to hide and secure the labels. I contacted asking for a replacement. I was offered USD $3 as compensation for the loss. I again contacted Establishm, to ask for a replacement product to be sent to me, or a full refund of the money I paid. Their response was to offer a USD $6 as compensation. Particularly bad service and little Cusromer Support. I would recommend to anyone considering using this supplier, to carefully look at the Company's Reviews as they may influence you to shop elsewhere.
Response from EstablishmOct 23, 2026
Dear Micheal Ryan, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team


