SY
FedEx lost my order, seller wouldn't lift a finger
FedEx marked two packages delivered, but they never arrived. The driver admitted misdelivering them and said he'd track them down - then went silent. FedEx told me that at this point only the shipper can open a lost-package investigation. So I emailed the seller to open it. Not a refund - just the one claim FedEx says only they can file. It costs them nothing and it's the entire reason a shipper exists on the paperwork. They wouldn't. Rather than spend five minutes filing a carrier claim, they dug up a forwarder clause and told me I'd "released them of liability." But this wasn't a forwarder problem - FedEx lost the package in transit, and a lost-package trace has nothing to do with liability or refunds. They just didn't want the hassle, so they reached for a policy that let them close the ticket and walk away. If they reply here asking me to email support, I already did - that policy quote was the reply. When something actually goes wrong, this seller looks for the fastest way to make it your problem instead of theirs.



