Melda Y.
I dont have any answer on my mails
I dont have any answer on my mails. My order is from April and i didnt receive it.
Response from Essential Formulas IncorporatedJun 14, 2023
Hello Melda, I have looked in our data base for any orders and we haven't received any orders from anyone with the name Melda Yavas. Please call me at 972-255-3918 and provide an order number and I am happy to research and resolve. It is possible you placed an order at another website? Alternatively you may email me [email protected] a copy of your order confirmation and I would be able to assist you from that document. Often I find that the email confirmation is for another product and company. Additionally, we don't ship to Switzerland. There are companies in Europe that would be responsible for shipping to you if you place an order there. Please forward any order you have so I might track to the individual or the company you placed an order with. Alternatively, you should notify your credit card company of non receipt or fraudulent order and that will send a chargeback to the company you really placed your order and secure you a refund. In any event, it is clear to me that your review above is meant for another business or product. If you feel I am wrong, please submit the information to me for researching.