Yolanda C.
TERRIBLE PRODUCT. SCAM COMPANY
Received this item on what was supposed a free trial. I found the product to be greasy with a disgusting smell. I then discovered that $142 had been deducted from my account. I rang customer service and after much 'discussion' they agreed to refund if I returned it at my own expense which I did following the procedure requested. The product was delivered to the PO address 6 weeks ago but they have not collected it and still no refund. I have rung customer service almost daily for nearly two weeks and just kept being fed the same rubbish that it is with the refund department. I have requested to actually speak to the refund department but of course this is not possible. I have also asked for an email address for the company but that is also not possible. If a refund is not issued within the next week I will take this matter to consumer affairs. PLEASE STEER CLEAR OF THIS COMPANY. THE PRODUCT IS DISGUSTING AND THE COMPANY A SCAM. Don't throw your money and I did.
Response from Essence of ArganJun 13, 2022
Hello Yolanda, It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website. United States: (+1) 305 859 4493 Australia: (+61) 2 8776 3353 New Zealand: (+64) 9 886 4904 United Kingdom: (+44) 1905 677511 Canada: (+1) 3058594493 Hongkong +852 30016342 SG +6531382420 We are looking forward to hearing from you.