Essence of ArganReviews of essenceofargan.com

Total scam: ordered a free trial, didn’t like the product and called to have subscription (that you start the moment you give your credit card) cancelled- they said I had two options :1. Pay 9.99 usd return fee + shipping cost to return the sample 2. Pay $29.99 usd to keep the product and cancel subscription. There is no mention of the option 1 cost related on their website. I called them on it and they waived the 9.99 return fee but I am still having to pay to return the sample. TOTAL SCAM STAY AWAY. The oil smells bad anyway and I found it too greasy

Wasn't what was advertised on the ad completely different

Your company sucks I never received anything from your company like it says I did but, you certainly took my money didn't you!!??

If I could give 0 stars, I would. As more than 50% of reviews say, THIS IS A HUGE SCAM!!! Stay far, far away from them. Once you accept the promotional 1 ounce of oil, you are then somehow set up with a monthly subscription which you have to cancel within a certain period of time, and also return the product. They supposedly send you an email with this information, but I did not get it. When you contact them to ask about unrecognized transactions ($100+ USD each), they tell you that all they can do is cancel your 'subscription' because the time has passed to give a refund.

Ever tried to get out of a time-share presentation? If you enjoyed that, you'll love Argan. Ordered a 'trial' December 10. Cancelled the trial same day by e-mail. Apparently they sent an email back saying they don't accept email cancellations. And why do you think they make you phone? Cue the hard sell, and no written record. How convenient. They continued to send for three months despite additional attempts to cancel. They even sent another bottle after they had sent an email confirming that they had cancelled the subscription. And the money-back guarantee? It's a scam too. They can keep sending you bottles, and for each one you need to send it back - but only after phoning them to get an RMA number, and paying for it to be sent back, and then having a 'return' fee deducted when they never should have charged anything in the first place. It was very interesting talking to them. Normally when you talk to an online merchant about a chargeback through your credit card, they immediately become reasonable. Not Argan. They just double down and say they've got lots of experience fighting back against customers - that's maybe the only thing that's true! Update after company response - I had called and talked to the company prior to placing the review, and they had every opportunity to make things right. It seems their business model is to offer a low-cost trial to get your credit card, then send costly monthly subscriptions and make it as hard to cancel as possible. Then when people complain, they will offer a one month refund (but only if you pay to send back what you didn't order, and if they admit to receiving the package back). Meantime that let's them keep all the money from the months they refused to cancel the subscription. I've looked into them more since the review, this company is operating on a very large international scale, with unhappy unwilling 'customers' in Canada, Australia, New Zealand, USA, and many other companies. My next stop I think is our small claims court - it needs to be something where it costs the company real money and they can't tilt the whole thing in their favour.

I am in Australia and these people are disgusting thieving vultures! Signed up for a small trial sized bottle and the f#####s have taken me for a massive ride of being ripped off. Initial Price of Trial was 1$19.52 plus Currency Conversion $0.59 on 22-12-2022. I did receive this bottle, however no invoicing, no receipt, so no way of contacting them, until I did a Goggle Search and found this page. 05-01-2023 they withdrew $163.18 plus Currency Conversion of $4.90. Next Withdraw was 21-01-2024 of $169.99 plus Conversion of $5.10 which all totals to $420.89 I am on an Old Age Pension, I cannot be affording to be paying all of this for one bottle of TRIAL Argan. Over-drafts have also had to come out of my Account. How can people do this to the unsuspecting, they are rip off's and don't care who they hurt. I am hurting big time. This i being reported to the Fraud Squad, My Bank at Heritage, and Consumer Affairs. I have also noticed that every reply they have given back to Reviews, is exactly the same. I WANT MY MONEY BACK,, I have not received these products, except for a TRIAL bottle. DO NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT. You write the same reply back to everyone, and yet do nothing about the problem. I contacted your Customer Service, who inturn says they don't handle this sort of thing, so why are they called Customer Service. I will continue to post my BAD experience on Face Book and wherever so as every one know the SCAMMERS that you are, so every advertisement you write, I will be there. I have asked for my so called SUBSCRIPTION to be cancelled.

I am in NZ and these people are disgusting thieving vultures! Signed up for a small trial sized bottle and the f#####s sent a "confirmation" email with terms & conditions snuck in right at the bottom stating that you have 14 days to trial it and after then you will be charged full price. Who scrolls to the bottom of a confirmation email? Nobody, especially when it's not made clear it also contains Ts & Cs. Spoken to a customer service rep twice and she was a rude arrogant b###h who would just talk over me without letting me get a word in and read off her script that I agreed to the Ts & Cs. I did not agree to those Ts & Cs at the time of purchase which is when they should be made clear! And I haven't even received any product so how the hell can I try it & agree to continue? $185 these thieving scumbags took from me! I will be fighting this tooth & nail, going to call the bank and Consumer Affairs tomorrow. Anyone else in NZ had this issue? Grrrrrrrrr 😡😡😡😡

BEWARE!!! This company is not only a scam company but they play on their words in the terms and conditions that you agree to when ordering. The "samples" "free trial" offer for free (only pay shipping and handling) is a joke. your account gets debited, you receive the product with only a couple of days to try it (given 14 days) then your charged the full price a couple days later. I have tried to reason with these people to no avail. The person I spoke to refused to think outside the box and strictly quoted the terms and conditions. Very rude and would not listen at all. Talked over me the whole time. I asked to speak with someone who has more power than her (just reading from a script) and was told she was the highest there at the time. I requested a call back which of course has not come as of yet, will be surprised if it comes at all. This is an unethical, deceitful, and disgusting way to treat the consumer. Shame on you for allowing this to happen. Believe me, I will fight you!