Espony CargoReviews of espony-cargo.com

Update May 15th 2019 - A new unit has been provided and it is better that the first one. It is now installed and working well. These guys have really tried hard to fix the problems we had. Sadly though, they are a reseller and have no knowledge whatsoever about the items they are selling. Their response to every problem is "Send a video of the problem". When I told them that everything except the steering wheel control works they replied "send a video of the problem". How do you send a video of something that does not work! The company that was doing the install for me said that it seems to them that this unit needs a CANBUS (which it did not have). I reported that back to Espony and they said, no, it does not need a CANBUS. Another week and another trip to the installer and now Espony says, yes, it needs a CANBUS. They offered to pay for it but it was not so much so I paid myself. Anyway after a lot of to and fro, misunderstood emails and unanswered questions the problem is now resolved. Would I buy from these guys again - NO - not unless I was a professional installer with a deep understanding of the technical issues. Do they offer good support - NO - I am firmly convinced that the only reason I got any support was because of the review written here and another place. It is telling that they had stopped replying to my emails until the day after I wrote the first review here. I think these guys want to do a good job but it all just gets a bit too much for them. The product is good but the support is terrible. By the way - for those who understand this stuff, the actual problem with the first unit was that it did not have and could not generate a Google Play ID. UPDATE 28 March 2019 Support reached out to me by phone and email and have offered to provide a new unit. Plan is to send it by DHL and if it works as advertised I will send back the first one. It seems like these guys really do want to give good service but maybe they are just too busy or too ... something to do it the first time around. Lets wait and see what happens now. Paid for the headunit just before CNY and a month later I wrote asking them where it was. They started asking me the same questions again about what I wanted and what type of car I had. I told them that I had already paid for the unit and it should have been shipped already. Many emails later they figured out that, yes, I had already bought the unit they recommended and they needed to ship it. Weeks later it was still not shipped. It was only when I made a complaint to PayPal that they finally shipped it. That was when the problems started. It is supposed to be an Android headunit for a car. For some reason the programmer has hard coded it to have Gmail and other office type Apps that can not be removed. The main feature (in my opinion) is the (Google Maps) navigation system, which was not installed. So onto google play to install it. Afraid not, google play will not work no matter what I do. I have tried every solution on the net and none will work. Oh, I have also asked Espony Cargo for help, they said "send a video", so I did, and then I asked them what to do again, and they said "send a video". So I send the video again but they don't look at it and just ask me to send again, maybe its too big for Gmail so I send links to it in drive or dropbox or whatever but it does not matter, they just don't look at them. The android tablet is fine but as a head unit it is not much good. It takes about 70 seconds to boot up once the car is started. The enclosure fitting is cheaply made, looks cheap and feels cheap, especially once installed in the car and you can see it beside the original dash. The single biggest problem thought is that there is simply no support. Period. English is not their first language but that is a small hurdle to get over, the main problem is that they are just not interested in helping. I have given them the error code from google and the response is "send a video" and then they forget about it. Do not buy, poor value and no support.

Took 2 months to get here and the radio doesn’t even have the right connections lol I’ve tried to contact them several times furiously telling them it’s not the right radio and 2 times that they have replied they have said “hi molly” what the ff does that mean? Give me my damn money back

dont reply to emails avoid like the plague dont reply to emails avoid like the plague dont reply to emails avoid like the plague dont reply to emails avoid like the plague dont reply to emails avoid like the plague dont reply to emails avoid like the plague dont reply to emails avoid like the plague

**FINAL UPDATE** Seller did finally contact me and after a month of unknown, and seller telling me it will take a few more days that never came, they then said they needed to make 400 units first before shipping. They ended up refunding me the full amount paid though. The only positive I could say was the rep "Anne" seemed nice enough through emails. I think if you get lucky and the unit you need is in stock it might be a good experience, they did in the end refund my $$$. But for me, not a good experience at all and would NEVER order from again... Ever! **UPDATE** I have been contacted by espony-cargo stating my order is out of stock and I had to confirm vehicle, PayPal transaction number, etc. Currently waiting to receive the head unit. They have not given me a timeline. We shall see. 🤔 So I ordered a Tesla style head unit from this company. After I ordered it my transaction shows as canceled yet my Paypal was charged. I have tried to email, message on Facebook and message through their site yet no response. I am going to go through Paypal to try and stop payment.

Very nice people . Products as described..Very good and well packaging too.Thank you so much

Easy install, Perfect fit, works great! Some better detail on installation would have been helpful. Overall experience was positive.

Great customer service, the product is as described, the Tesla style GPS car redio navi looks cool! excellent product at an excellent price! Good packing and fast shipping!

Great company to work with. Unit arrived in good time. Was not expecting this to be as awesome as it is. Everything works great. Install was a breeze. All Plug & Play. You couldn't mess it up even if you tried. GPS works great. Connects to phone easily, and to a hot spot. I have the internet in my truck. This is better than lugging a tablet around with me. And plays movies nicely