Espíritu TravelReviews of espiritutravel.com

Response from Espíritu TravelJul 16, 2025

Thank you for taking the time to provide feedback regarding your trip. I am pleased to read that you had a good experience planning your trip with Marta. I understand that some aspects of your trip did not go as smoothly as they should have, regardless of whether Marta was here or not. I wanted to address each of your points: 1) Rental car: I have reviewed the address in your travel documents. The address provided matches the address shown on the attached invoice, and the link is correct. The taxi driver may have entered the information incorrectly, as that street name has multiple locations: one in the city center (the correct one) and two outside the city. 2) The last-minute change to your hotel in Granada resulted in our reservation department inadvertently not advising the guide of the change. The two hotels were 10 minutes' walk apart. 3) The error with the winery name was my oversight when I created the travel documents. I entered the driving directions correctly, but did not update the name of the winery, as it was a different one from the one we usually use. 4) The airport transfer was confirmed and was a failure of the driver, who did not arrange for another driver to take his place since he was unable to arrive, nor did he alert you or us of it. I hope that despite these minor oversights, you were able to enjoy your trip to Portugal and all the activities and experiences you had. We are committed to ensuring that every trip runs smoothly, allowing travelers to enjoy a fantastic experience. We are proud to maintain a 4.9-star rating, based on 486 reviews on KimKim and 35 reviews on Zicasso, respectively, as well as a 4.7-star rating out of 188 reviews here on Trustpilot. Your comments are invaluable, and I appreciate that you took the time to provide us with this information. Warm regards, Karin and the team at Espíritu Travel

Response from Espíritu TravelJul 8, 2024

Hi Theressia, Thank you for taking the time to leave a review, although I was a bit surprised that it was 4 stars. Given the feedback that Geogianne wrote in the chat during the trip: ·As always our trip is wonderful and later in the trip there was this message. "Thank you again our Porto portion was fantastic as usual". I know that there was a mistake with the food tour in the Azores and Marina, your travel advisors, explained and apologised (twice) for inadvertently putting the incorrect details for your foodie experience in your itinerary. There is no other reference in the chat conversation that a tour detail was incorrect. If you have a moment I would be interested to know what it is so we can correct it. We always want the details to be perfectly correct but we are not infallible. My email is [email protected]

Response from Espíritu TravelSep 13, 2022

Hi Jyoti, Thank you so much for taking the time to write this review! I am glad you and your daughter enjoyed your trip to Spain and all the guided tours :) August is the peak of the season in Spain so making changes to your trip is complicated and the availability of the services is quite limited. Prices are also higher in August so any last-minute will probably involve an extra cost not from us but from the providers (activities ,hotels, transport). We always try to be as flexible as possible regarding trip changes before and during your trip but sometimes we are unable to make changes due to a lack of availability of the hotels/guides/transfers. Thank you for your detailed feedback, this would be really helpful for us to continue to improve in the future as that's what we always strive for. I'm so glad you enjoyed your trip and thank you so much again for letting us help you to organize it. Best regards! Marina

Response from Espíritu TravelJun 29, 2022

Hi Leslie, I'm Karin, CEO of Espíritu Travel. Thank you for taking the time to provide a review of your trip to Spain. I was pleased to read that you enjoyed your tours and guides and that Marina was there to help you when needed. I would like to address your comments. 1). The invoice you received was from me not Marina. She asked me to send you an invoice and I inadvertently misspelled your surname. Marina advised me that I had spelled it incorrectly which I immediately corrected in PayPal. However, PayPal is also linked to the sending out of trip review requests through TrustPilot. So once I send an invoice, a review request is automatically created, is held in a queue, then sent out after the trip has finished. Which is why the misspelling of your name carried over to the review request. So the spelling error, was not a lack of attention to detail on the part of Marina. For me, I simply made a mistake spelling your name which then carried over to the review request. This leads me to my next point about the review request While it may seem easy to just send out a review request, it is not, as there is ¨programming¨ behind it on the TrustPilot platform. Recently they made a change to the way in which review requests are automated and sent out, I am not a techie person so I suppose that I made an error in how the information is ¨pulled¨ to populate the review request with the correct country of travel. I did not realizing it was pulling incorrectly. I will certainly be speaking with Trustpilot for help in correcting the problem. 2) Train seats are automatically assigned and assigned together, However, in this case, as you admittedly mentioned, it was a last minute change and I can imagine the train was nearly full so the seats were not together. I am sure that Marina would not have thought to look to make sure the seats were together since 99% of the time they are together. 3) Often the names of the guides are changed at the last minute without our knowledge. However, there was a guide that provided the tour in which you have indicated that you enjoyed. From the first sentence and last paragraph of your review, I am assuming that Marina's attention to detail meant that your trip was executed as booked, meaning you were picked up as scheduled, your tours were done as scheduled, and your hotels were reserved. In addition to having a detailed itinerary as well as Marina being available to help you during your travels. Our team at Espíritu Travel work hard to give each traveler the very best experience possible but we are not infallible. However, indicating that Marina and/or the company as a whole has a lack of attention to details is false. Our team always receives five star reviews, furthermore one of the themes in these reviews is exactly our attention to detail. You don't need to take my word for it, you are able to read our reviews which are all five star for our team listed on the KimKim (www.kimkim.com) platform Again, thank you for taking the time to provide a review. They are always much appreciated. Sincerely, Karin