Kelly
GREAT CUSTOMER SERVICE!
Since November 2020, I have had two EShine systems in my kitchen. One is under cabinets with a sensor dimmer switch and one is on top of the cabinets tied to a manual dimmer. Recently, I noticed a flickering reflection on the countertop and aupon inspection, noticed several LEDs were indeed flickering. Unfortuantely, there were many, many more which had burned out. I reached out to EShine directly, which is how I purchased originally, and worked with Amelia over chat. Amelia was very professional and after some verification of my order and current situation, Amelia was able to replace te defective light strips. The belief is the transformer is may not be performing as it should which is why so many light strips were affected. Amelia included a replacement transformer as well. Since this whole process was conducted over chat it took a little over an hour to complete. This amount of time was the only negative but can not be helped. So no "dings" on the rating. Overall, excellent Customer Service and resolution. I will always buy EShine lighting when i have an need.