EShineReviews of eshinestore.com

Superb customer service... Standing behind their product... No debate, just great service... Many. many other companies could learn from them !!!! Thank you, Angela !!!!

Some under cabinet light LEDs were failing, prior to 3 years. A very helpful lady made getting replacements quick and easy. I will continue to use their products and plan to spread their good name around.

I installed the eshine lighting system in my kitchen and unfortunately had a defective sensor bar. I emailed eshine support and got a response within a very few hours. They asked for my Amazon order number and address to verify my purchase and a photo of the instalation location to verify that the install location was as directed and once recieved IMMEDIATELY sent me a new sensor bar to rectify the issue. The bar arrived within 24 hours to my mailbox by USPS. This is the most impressive product support that I have ever experienced. I had the pleasure of dealing with a support representative named Amelia. She was extremely courteous and efficient. Very impressive. The lighting is functioning perfectly as advertised.

First let me say, I love the motion sensing, rechargeable, under cabinet lights I received from eShine. They are perfect for my newly renovated closet. I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge. I started a chat session with them on their website, I answered a couple questions, and they determined that I received a couple of faulty lights. They immediately said I would receive a couple of new lights and didn't require me to hassle with sending the faulty lights back to them. Very easy, very fast, no hassle customer service! The only reason I'm not giving 5 stars is because of the 2 non-working lights. Perhaps the quality control could be a little better. But, I will be back to order more lights if I need them.

I had some LED light bars failing. Because I was within the warranty period I contacted Paul at EShine via chat. I gave him my order number and photos of the defective products. He is mailing me replacement lights bars that should be arriving in about 4 days. Great service.

I bought a set of the puck lights with the hand wave switch for under my kitchen counters. These lights have been used daily for 4 years without problem; recently the wave switch began malfunctioning not turning the lights off completely. I had tried unplugging to try to reset which didn't change anything. I sent a note to online support to see if there was anything else I could check. Unfortunately, the switch had become faulty and they were no longer under warranty. I received a quick courteous response after which I ordered a new switch for a reasonable price. It arrived quickly and I easily replaced the old switch. Everything works perfectly again. My contacts with eshine customer support have all been very positive, and I highly recommend the lighting products.

If you’re looking for a company that has outstanding customer service and 5 star products look no further. I had the pleasure of working with Paul, I explained to Paul what we wanted and to my surprise he responded with a diagram and what we needed to order in no time at all. I have installed the first set of under cabinet lights and love them so much I’ll be ordering a 2nd set. Thank you Paul for all the work you have done for us and also to the whole company. By far EShine under cabinet lights are the best in the market.

I was extremely pleased with my purchase on EShine. Customer Service was prompt, courteous and able to answer my questions immediately. Unfortunately I did not read the instructions!! Should be easy; just insert the cables and the sensor should turn off/on and dim as one would expect. There is a designated end for the power supply. So prior to contacting regarding a defective product, make sure the power supplies is plugged into the right end. I will definitely be a return customer for future needs. Thank you