EsfrankiReviews of esfranki.com

Absolute shambles of a company !!!! Ordered off there 7 weeks ago and just had a response after 6 emails of complaint 😡🤬😡

Bad communication. Item didn’t arrived and they said they don’t have my records in there system. How? Ask for refund or send another same item but no reply. Do not trust these people what so ever. Scammers.

I got all defective product and they will not let me return or refund because it’s not considered “damaged upon delivery” I believe an item that is defective as soon as it arrives is a defect and issue that should be taken care of. Why would I pay for defective product and then be forced to keep it. Never again.

Just contacted my Credit Card Company to reverse the charge. I have had the same experience that everyone here has had with this company. They advertised on Facebook and I have alerted Facebook to bar them from further advertising.

Esfranki Is a scam!

I am joining the ranks of everyone miserably dissatisfied by this horrible company. Everything everyone said here about them, I experienced myself as well: they don't have a physical address, no customer service number, no way to speak directly with someone, fake tracking numbers, canned responses to your emails. My item was (supposedly) shipped back in December 2018. Compared to some other reviewers I am the lucky one: it arrived close to the end of March this year, but after an enormous amount of frustration and aggravation. Only one thing worked, for me at least: you know how you get all kinds of offers from them once you place an order? I wanted to unsubscribe from them at first, but I realized that if I replied to everyone of those messages somebody at the other end would actually open a complain ticket and send you a reply acknowledging that. So I flooded them with complains by responding to every single piece of email I was getting: "where is my item?". "you're the biggest liars", "fake tracking number" and so on, almost daily, for more than 3 months. Every time, someone with a female name, always different, (never a male name, nothing wrong with that, just an interesting observation) would respond that they will look into it. Every time a different name would sign at the end of the message (first name only), as if they have dozens of employees. My guess is that this is a couple of losers operating out of who knows what rat hole on earth, maybe in boat hull in the middle of the ocean somewhere. I asked for a refund 3 times a day and after several weeks they "intelligently" determined that they will not issue a refund. They offered me instead a 20% credit. At first I stuck with the full refund request, threatening them that I will complain every were possible, but when I realized that this will not work I accepted the credit, just out of curiosity where this will take me, but I didn't hold my breath. To my complete and unexpected surprise it happened, I got the credit on my bank account I paid with for the order (since then I changed all my card and account information, I don't trust these people). During this whole ordeal they said at least a couple of times that my item was re-shipped and to be patient. Every time a tracking number would be provided, and hey, guess what: every time it'd be fake a number. And one day, against all odds, my item arrived, after 3+ months, in a beaten up, poorly packaged little box. Needless to say the item was just as crappy as the service. I threw it away within 30 seconds. DON'T WALK AWAY WHEN YOU SEE THEIR NAME. RUN!!! AS FAST AS YOU CAN!!! Unless you want to purposely have your worst internet purchase experience, out of some sort of a masochistic desire.

This company is horrible. I waited 3 weeks to contact “customer service” when I didn’t get the product i ordered. They kept telling me to wait. Finally I got a response saying it was delivered when it wasn’t and they not only won’t refund me, they won’t respond now. DONT BUY ANYTHING

If I could give negative stars, I would. I didn’t even check for a phone number to follow up w/ the company, should a problem occur. MY BIG BAD!!! Stupid, stupid of me. Took WAY more than the 10 days I was told it would; my tracking number was never recognized. I had NO idea if the product was ever coming. Couldn’t call any customer service # for assistance. I will NEVER order from this web site, or a FB pop-up again. NEVER. Do not be duped, look at all these other horrible reviews. They DO NOT lie.