EsfrankiReviews of esfranki.com

I ordered car dashboard clips for my and a family member’s cell phones, which took a very long while to eventually arrive. Unfortunately, the clip didn’t work and I immediately sent a request to return the items for refund the day after they arrived. I initially got an email stating that the email was received, to please take pics of the items as proof they are theirs, and their customer service dept would be getting back to me, but they never did. I sent at least 2 more emails requesting return info, but they were never answered. A couple weeks ago (2 months after the items arrived), I sent an email to Shopify, which is where they post their store to complain. Right after that, wouldn’t you know, I get an email requesting a video to prove the clips don’t serve as functioned. I did and they sent a reply that their customer service dept would get back to me with more info. The again, no answer. I sent another email and the response was that I should try one of the their air vent cell phone clips, and the return period had already expired. That’s it! I sent an email response back saying that I don’t want to use an air vent clip and that I have proof that I sent the email requesting a return the day after it arrived. Their response was a we’re sorry you had a bad experience with us and we took note of the info you shared. I’m a firm believer that this company is regularly committing fraud. They purposefully delayed and didn’t respond to attempts to return the items to push me past the return availability date! I’ll be making another complaint to Shopify against Esfranki, in hopes that they may do something. DO NOT BUY FROM THEM.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I ordered something FIVE MONTHS AGO, never received it, demanded a refund, and haven’t heard from customer service in three months, despite constant emails. This is thievery. If I do not receive my money back I will be forced to pursue other remedies. Again DO NOT PURCHASE FROM THIS WEBSITE. THEY ARE QUITE LITERALLY STEALING MONEY.

Really bad service, this company charged twice on my account, if you want to lose your money come a buy something

quite literally stole my money. Am now changing my bank account. No phone case. No way to trace the “order confirmation”

They are cheaters, they take the money and don't give you the product

Paid for an item via PayPal which they are saying they have no order for despite me seeing them a screen shot of the PayPal transaction number with order details on it. Shocking.

Ordered smartphone holder on June 4 2019; it's July 27 and still not received. Email in mid-June said shipped but with an incorrect Fedex shipping number. Complained, received a reference to an Asian shipping company, shipping # also not found. Very responsive to emails but not to actually delivering product. Also angry that Instagram doesn't vet their advertisers better, that's the first and last time I order anything advertised on Instagram. UPDATE: August 6 item finally arrived but I'm leaving the rating as is due to poor communications and the product is just regular plastic, ad implied special material, for $25 with no assembly instructions.

I bought a Neck Fan the first of JUNE and didn't receive it until JULY! Of course this company sent me numerous excuses. It finally arrived in July and I used it only TWICE and it BROKE DOWN. I told the company and their response was I had it too long and they REFUSE TO REPLACE A DEFECTIVE PRODUCT. I DIDN'T EVEN HAVE IT AN ENTIRE MONTH!!. TRUST ME, Aside from WAITING an ANASTRONOMICAL AMOUNT OF TIME FOR DELIVERY AND THE COMPANY NOT STANDING BEHIND THEIR DEFECTIVE PRODUCTS IT'S NOT WORTH ORDERING FROM THEM. IT'S LIKE TAKING YOUR MONEY AND THROWING IT OUT A WINDOW. NOTHING FOR IT,