ErozulReviews of erozul.com

Erozul reviews

Showing 29 reviews with 1 star · Clear filters

Randall H.
Jan 3, 2023
I have not received my order yet
I have not received my order yet. Paid extra for fast shipping and it’s been 15 days since I ordered it.
Response from ErozulJan 3, 2023
Thank you for your review, and I apologize for this inconvenience! It looks as though the courier hasn't updated the tracking since the 24th, I have reached out to the customer via email and we will be shipping a new bag with upgraded shipping so it should arrive quickly! We apologize for this issue and want you to know you can always reach out to us at [email protected] if you have issues and we will be happy to rectify them! Thank you for reaching out.
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Caleb F.
Oct 9, 2022
Wont use this company again
Update never received a new bag from the first one being messed up with in a day then after i went an bought another i was denied a refund wont use this company again
Response from ErozulNov 7, 2022
I just want to follow up on this review, we did sent out a replacement and tracking shows that it was delivered, this matter is being investigated and we will follow up with the customer directly.
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Sheldon
Jul 9, 2022
Not recommended
Only had the bag for 3 months and it’s falling apart, handle strap ripped, arm strap is coming away from the body of the bag, and one of the zippers on the inside pouches fell off. Smell proof? Yes, good quality? No.
Response from ErozulJul 14, 2022
Hello Sheldon, I wanted to let you know this is not typical of our bags and is definitely a manufacturing defect. We have reached out several times via email to rectify this issue, as well as shipped out a replacement for you. Please check your email for our communication, we look forward to speaking to you!
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Llunden W.
Apr 29, 2022
I got locked out my bag after setting…
I got locked out my bag after setting the passcode and had to cut open my bad and my second item I ordered never received after emailing my adress has changed multiple times so I am out of two products from you guys
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P A.
Mar 12, 2022
Cvault 21 liter
My product has come defective and I have wrote 3 emails try to have you guys replace it and no response even waited 3 business days for a response
Response from ErozulMar 24, 2022
Thank you for your feedback, and we apologize for the inconvenience this has caused you. We have fully rectified the issue, according to our system your replacement has been delivered. We strive to provide excellent products and customer service, and believe that this issue has been resolved to your satisfaction. Thank you so much for shopping with us and we hope you'll give us another chance to provide you with excellent service! - Erozul Customer Service Team
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