EROADReviews of eroad.com

a market leader ..who no longer cares customer service is lax takes too long to get issues resolved. Happy to take your money even when the product does not work for a period of time. Have tried for a refund but those emails definitely dont get answered. They sign you for three years fair enough but when the 3 years is up they require you to sign another 3 and another 3 on and on. Also, when adding units, they won't let you align the contracts to your existing ones! entrapment!

They charge double and are impossible to communicate with. DON'T USE THIS COMPANY.

I would give this company 0 stars if I was able. My company cancelled our account with Eroad due to terrible (nonexistent) customer service. My cancelled in the right way, giving the proper amount of time. Eroad keeps charging us the rate, saying that we have gone "month to month" but will not actually cancel our account. No one is answering emails or answering phones. Not worth it.

I can only speak from the accounts side of things but they are hands down the worst customer service we have experienced in 19 years of business. The customer service is non-exsistent from our 'rep'. Multiple emails go unanswered. Departments don't talk to each other. Units are sent out to be installed without permission. Charges are sent for 'ghost' units that haven't been installed. Monthly payments are not recognised on statements. The operations team is often 'inundated with requests' which speaks volumes. The only team that seems to be efficient is the sales team....

A fleet management system that feels like it's from the 90's. In vehicle units are low res, massive and create blindspots for the driver and the speedo is inaccurate. The 'app' is an absolute joke and completely unconsidered for a mobile user experience. ALL of our team drivers complain about the clunky oversized in vehicle units, I just don't understand why eRoad doesn't listen to their customers and make upgrades!

We had a unit stop working so they said they would send a new unit 1 day service, which was a lie it shipped ground. FedEx Lost the package and finally after a week of emails and phone calls we finally convinced them that it was lost so they said they would ship another one next day air, which was a lie again. it's been over a week and our truck is still sitting. DO NOT BUY THIS PRODUCT. TERRIBLE CUSTOMER SERVICE. This is one of many problems we have had with EROAD.

If I could give zero stars, I would. Eroad has delivered hands-down the most useless, unresponsive, and poorly communicated service I’ve encountered in my entire professional life. After months of escalating issues to multiple senior managers, absolutely nothing has changed. Promises are made, calls are dodged, and emails vanish into the void. Their customer service is not just bad—it’s non-existent. You chase them, follow up repeatedly, and still get nowhere. It’s like shouting into a canyon and expecting an echo. The lack of accountability is staggering, and the silence from their team speaks volumes. I’m genuinely baffled that a company operating in fleet management can function with such disregard for its customers. If you're considering Eroad, do yourself a favour and look elsewhere. This has been a masterclass in how not to treat clients.

Eroad is very frustrating to deal with. There is absolutely no customer service at all and no one gets back to you regarding your queries. We have been overcharged for faulty units that we had sent back and it took me over 6 months to get the refund. After calling out account managers phone, I found out that they had left and their phone had been handed to a new lady. I had been advised our new account manager would be in touch to introduce themselves, but I am still waiting for the call. I would not recommend this company to anyone as it stands at the moment.