Ergode.comReviews of ergode.com

ErgodeBooks aka FastMedia "Ships From USA" is a bookjacker that lists items it doesn't have, overpriced and with misleading information (i.e. listing books as NEW). Once the order is made, they buy some cheap used copy and resell it to you. Just google "Ships From USA" complaints board" Stay away and spread the word.

The seller ErgodE is a scam artist. They provide you with a fake usps tracking number, and never ship the item. I canceled my order after waiting for 2 weeks with no updates. Sears said it was supposed to arrive 4 days ago. Oh and do t bother calling their Texas based numbers. They are google phones that go to voicemail. Sears said they would give me a full refund, but I'm going to have some very sad kids now since this was a Christmas present.

"Ergodebooks" / amitcj / and "extremelyreliable" are scam companies run out of a house at 25547 Canyon Crossing Dr., Richmond, TX 77406, phone 281-738-1101. House is owned by Amee Shah-SA and Rupeshkumar Sanghavi. I bought a book from them, which was never delivered (it was never shipped..!!). For two months, ergodebooks made me run around in circles, made me call the post office, provided me with fake tracking numbers, lied to my face that the book had been shipped when this hadnt been the case etc.. until i started searching the internet, realized this was all a scam and i managed to get a refund. Ergodebooks has NO inventory, they are a drop shipping company, book brokers. The scam buyers by selling them books at inflated prices, or by failing to deliver orders, and they scam sellers by occasionally pretending they do not receive their orders. These people are essentially scammers. This is a scam that needs to be stopped - they are literally infecting websites such as amazon / abebooks with MILLIONS of book postings.

My order was a 2-part secondhand book set described as hardback and in good condition. The books that arrived were paperbacks in very poor condition - battered and full of scribbling. When I complained the company first asked me to send photographs of the books, which I did, then offered me a partial refund, which I refused. After that every attempt to contact them generated an automatic response asking me to wait 48 hours for them to deal with my enquiry. I also discovered that the company had not actually had the books in stock when I ordered them but had themselves ordered them on the same day from a different company for a significantly lower price than I paid. Somebody had mistakenly sent me the original invoice with the books. In short, this company is not to be trusted. P.S. (Added August 2020 - bizarrely they've now also sent a reply to this complaint saying that they're sorry and will deal with it. Scanning the internet and randomly replying to complaints that have already been dealt with is apparently their idea of customer service. Another reason not to trust them).

Just over 2 1/2 weeks ago i ordered a book based on the good reviews on Ergode website. A few days again i was getting concerned where the book was only to find this review page which got me worrying. Hubby sent an email asking for tracking number which came through quickly but unfortunately we couldn't get to work. He emailed again and they then sent a link to us which gave us the courier and date of delivery. Obviously haven't received it but got me and hubby thinking about a Small envelope we received last week containing a very cheap cd you would get on the front of a newspaper. Thankfully I retreaved the envelope from the bin to find the same tracking number on the envelope. They obviously sent this to give them proof of postage and delivery but at the same time ripping us off. Am now escalating through Paypal.

My wife ordered this item back at the beginning of August. We received a tracking number a couple days later from the company. The tracking number was from Royal Mail. At that time Royal Mail had no record that the item had been picked up. So we gave it a few days and checked back and still no update. My wife called the company late august and they gave her the run around, she figured that ordering through Sears.com would be reliable seller. I finally got involved 29 days later and called sears and got phone numbers to contact the business. Doing a background search on the company and phone numbers shows it is a business that 2 or more people run out of a house in texas. Everything that I have found tells me that its probably a scam operation. So I end up calling the company and was a cluster****. The guy that answered said it was not the business that I needed to call the other number but after I would not get off the phone, he handed the phone to his partner. The guy told us that the item was held in customs and that it would be delivered within 48 hours. Royal mail has no record of anything being picked up or any tracking updates from where the item may or may not have been picked up from the factory. Fast forward 48 hours, the item still has not arrived and royal mail still has no record of a tracking number. Bottom line, I feel like this seller is a scam artist, Sears has informed us that there are other pending cases of items never being shipped. Sears should vet the people selling in their market place better.

Never get the items!

I ordered this book on January 12th. They did not supply a tracking number, which I thought was strange until my package did not arrive on the given date. When I contacted the seller I was told that the package was returned to sender due to an incorrect address, which cannot be my fault as nothing else on my account has this issue. I contacted the seller and they informed me that I would be required to pay the $3.99 in shipping for reshipping the order when I was not at fault. After this I called the seller directly. They then told me that they would not charge me for the shipping, and they would send the order when they received it. This was February 6th. I then called again on Feb 10th, when they then informed me that my shipment still had not been received yet, and they were going to charge me $3.99 again. After finally re-iterating that I would not pay for someone else's mistake, they told me that they would contact me in 48 hours and update me on whether or not my book had arrived at their warehouse. As of February the 16th I had not heard a word, so i called again. After being fed excuse after excuse about their non-existant warehouse, I finally began to exhaust every option by digging through their convoluted support structure. I called every day and left bad reviews everywhere until one day i received my book in the mail. The receipt was NOT from Ergode and was for 20$ more than I paid. They presumably shipped it to me to shut me up. Persistence pays off when you're scraping scum off of your shoe. *They have requested removal of this review for bogus reasons, please shop carefully folks!* **If proof is needed of purchase, I can provide correspondence and screenshots of my order**