Wade
Don't waste your money.
I purchased the rower in January of 2022. The delivery process was painful and took too much of my time quarterbacking the whole thing. I used the rower sparingly and due to some other health issues decided not to continue using it. They have a subscription model for the very poor quality games and competitions. I didn't notice the subscription renewal charge of $348 in February of 2023 until June so I requested a call to cancel my membership. I remember talking to the person but never received a confirmation of the cancellation. Well Feb of 2024 rolls around and I was charged $348 again for the membership, I didn't notice this one. Then again in 2025 I see a charge for $390 for the membership for a subscription that was cancelled 1.5 years earlier. Seven days after the charge I noticed it, and requested a call, they called me the following Monday just to say they will not refund my money without proof of the cancellation, which ironically I didn't receive. To be clear I was only asking for the 2025 charge to be refunded, I will eat the $348 from 2024 because I didn't see the emails sent to an account I don't use anymore, I also did not see the charge on my card and it had been too long to dispute. Point of the story is don't waste your money on this product. There are similar companies with much better customer service and more simple ways to cancel subscriptions. The difficulty in cancelling a subscription is a clear indication of unethical business practices. I'd like to throw the rower in the trash after today's experience but it cost me $2500 and I have a hard time throwing that amount away. I'll see what i can get for it on the used market.