Dr JJ Q.
Love my results, Hate the problems I’ve had with reliability
I have such a love/hate relationship with diving head first into Erchonia lasers in my office. I ABSOLUTELY LOVE the patient results we get with our FX, GVL, EVRL, and XLR8. I absolutely HATE how many times I’ve had to return each of my four handhelds to the corporate repairs for battery problems or software issues in the ONLY 3 YEARS I’ve had these. Inconvenient, extremely expensive to ship back and forth to east coast and now that my warranties have expired, absolutely expensive and I dread the next inevitable repair. I also bought a Zerona, which I love the results AND the health improvements this technology provides but I still have not become proficient in how to successfully market and position this technology within a “diet and weight loss” culture or industry.
Response from Erchonia CorporationDec 31, 2024
Thank you for sharing your experience and your honest feedback. We understand your frustration with the issues you’ve encountered with our handheld devices, and we sincerely apologize for the inconvenience this has caused. Please know that these concerns have been identified, and our team has since made significant improvements to ensure these problems do not continue. Your input is invaluable in helping us refine and enhance our devices, and we are dedicated to ongoing innovation and reliability. We’re also thrilled to hear about the amazing patient results you’re achieving with our lasers and your positive experiences with the Zerona. Marketing and positioning within the weight loss industry can indeed be challenging, and we’d be happy to provide additional resources or guidance to help you make the most of this technology in your practice. Your partnership means a great deal to us, and we’re here to support you in any way we can. Please don’t hesitate to reach out if there’s anything we can do to assist you further.