Shakiah W.
EQUITY NIGHTMARE MORTGAGE
This whole process has been a Nightmare! Full of pain suffering and anxiety. I have a renovation loan and the EPM team failed to do their due diligence in verifying the contractor which resulted in the disbursement of funds to someone who isn’t even qualified. I have been reaching out to Charlene Collins and she has to be the busiest renovation specialist there is because she has gone day after day without responding to her calls or emails. The Daniel Collins guy must be on a permanent vacation because he hasn’t responded since the money was disbursed. He sends these automated emails saying he’s out of the office, so there’s that. He was the original person that I was told to contact and haven’t been able to contact him at all. There’s absolutely no urgency to resolve issues, no accountability, no professionalism at all. I trusted them to handle this situation properly and with care and they have been doing the exact opposite. I would never recommend this type of behavior to anyone they have cause stress that has physically affected me. Anyone that is in these reviews checking to see if you should go with this nonsense RUN AND RUN FAR AND FAST!

