Martine B.
Charged wrong amount, faulty goods and no refund
I authorised an amount and they charged for more and the goods arrived faulty and they will not accept a return.
At equipmentp, we believe that everyone is unique and has their own set of passions and interests that make them who they are.
Equipmentp (equipmentp.com) has 25 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 19 reviews with 1 star · Clear filters
Martine B.
I authorised an amount and they charged for more and the goods arrived faulty and they will not accept a return.
C S.
Same story as seen on other reviews. Payment of my order including delivery confirmed, then noticed they had taken a higher amount!!! I can't believe how they get away with taking whatever they like from your bank account, I'm fuming
StarryEyed G.
As others have said, this company is terrible and their products are not fit for use. They claim that you should choose a particular size in their ads and then when that size doesn’t fit they say that they have sent what you ordered and will not refund your money. Clearly a scam - do not buy anything from them!
customer
Ordered my item which did not arrive. Contacted the company who said it had been delivered. It hadn’t. Didn’t give me the name of the courier and said it was their fault not the sellers problem. They replied quickly but weren’t going to help. Didn’t offer to replace or refund. When asked refused. Just sorry nothing we can do. Lost money and no product. UPDATE. They would now like me to compensate them for the loss of the product and the shipping fees. Unbelievable!
Krisztina S.
Ordered some clothing items, and did not mind the wait. When they arrived the quality was as expected, however the size was too big and the items didn't do what it supposed to (shapewear, I am wearing size L, ordered S/M as advised on the website). When contacted customer service they told me that the item is what I ordered and nothing they are willing to do. So the false advertisement is somehow my fault. Will block all further marketing emails from them, and strongly advise ordering from these scammers.
Terry D.
My last review on this company. The response to each of my feedbacks has been exactly the same on every occasion. The requested information has been supplied on numerous occasions with the result - nothing! Hopefully, people will see this company is no more than a means of getting money from you without supplying the goods ordered. My advice would be to stay away from them and look elsewhere for what you want.
Response from EquipmentpOct 17, 2024
Dear Valued Customer, We apologize for the issue you encountered. Please send us your order number at [email protected], and we’ll ensure it’s resolved in a timely manner. Hannah, Senior Director of Customer Support, www.equipmentp.com
Consumer
Missold an item. Website says you can return for a full return however that is not the case. They offered me £6 for items I cannot use. I have asked numerous times to return the items and to have a full refund and they are now ignoring my emails. DO NOT USE. Not worth the risk, time or energy Reply - as you can see from my review I have been in contact and you are not ‘dealing with it in a timely manner’ or even a suitable solution.
Response from EquipmentpOct 14, 2024
Dear Valued Customer, We apologize for the issue you encountered. Please send us your order number at [email protected], and we’ll ensure it’s resolved in a timely manner. Hannah, Senior Director of Customer Support, www.equipmentp.com
Terence
I ordered the dog tooth gel and when I paid I noticed that £3.50 extra had been taken out of my account. Yet my Apple Pay payment was accurate! A notice flashed up on my screen for a nano second indicating the overcharge I am feeling very uncomfortable using this company and I will now ask for them to cancel my order.
Response from EquipmentpSep 23, 2024
Dear Valued Customer, We apologize for the issue you encountered. Please send us your order number at [email protected], and we’ll ensure it’s resolved in a timely manner. Hannah, Senior Director of Customer Support, www.equipmentp.com