Epoch BatteriesReviews of epochbatteries.com

Response from Epoch BatteriesMay 23, 2026

We’re very sorry to hear about your experience and completely understand your frustration. What you described is not the level of service we want any customer to receive. We sincerely apologize for the lack of communication, shipping updates, and delays regarding your order. We also want to be transparent that our European market operations are still relatively new, and while we have been expanding quickly, we are still actively working to optimize our logistics, warehouse coordination, and customer support processes in the region. That said, we recognize that this should not negatively impact your experience, and we take your concerns seriously. Please contact us directly at support@epochbatteries with your order number so our team can investigate the shipment status immediately and help work toward a resolution as quickly as possible. We truly appreciate your feedback as it helps us improve both our operations and customer experience moving forward.

Response from Epoch BatteriesMay 23, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially when dealing with ongoing technical issues and delays in receiving support. We sincerely apologize that our response times and appointment availability did not meet your expectations. As our customer base has grown rapidly, particularly within the marine and off-grid communities, our support demand has increased significantly, and we recognize that this has created delays that are not acceptable to customers needing timely assistance. Please know that we are actively expanding our technical support and service capacity to improve response times and provide better post-purchase support. We never want any customer to feel abandoned after their purchase. We would appreciate the opportunity to review your case directly and work toward a solution. Please contact us at support@epochbatteries with your order information and reference this review so we can escalate your case with our support team. We value your feedback and appreciate you bringing these concerns to our attention.