Morgan
No Work Ethic and Terrible Design
DO NOT USE this company because they are terrible and irresponsible! I would give it a zero star if possible... The designers are lazy and slow. For example, we asked for help to update a homepage design because we recently updated the copy. The requirement was to incorporate the additional copy while keeping the website mostly the same. On the first day we received 2 versions of a partial design that covered only the hero section and another section underneath, and it looked nothing like the original website. So we reminded the designer it should use the existing homepage and only provide design for additional copy. On the second day we received 2 more versions of an irrelevant and partial design. So we chatted with the support team and reiterated what we really needed. Then we did receive some new section designs, but it was so basic with just copy and photo placeholders in basic blocks that have no custom design (no photo selection or icon selection either). This went back and forth for more than a week so we had to design it elsewhere. We then tried 3 more tasks with Epiic. None of which came back with what we needed. Even when we provided a Figma file for existing pages, the designer would just use a placeholder that says, "Insert your own header." There is no work ethic and terrible design.
Response from EpiicOct 28, 2022
Dear Morgan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We take all feedback to heart and always strive to improve. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. On multiple documented occasions, we shared with you that your orders were more extensive than one person could perform within the specified time. However, we strive to make all of our clients happy, even when it means taking a loss on our end. We could refute every single point you’ve made above, but we would rather just walk away and wish you well. We are not a fit for your business values and process. We wish you all the best in your future project endeavors. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.