Epic GardeningReviews of epicgardening.com

They use FedEx. Good luck getting your order.

I love Epic on YouTube and wanted to support the channel so ordered from the store for the first time a month ago. It was a terrible experience and complete waste of my time. Ordering online is not a new phenomenon. It was such a simple order, I was shocked by how terrible the experience was. First, I was charged twice with two different amounts. I only ordered one thing. I reached out and got an email response that it was my card. What?! I've been using this card to order online for 3 years! BS. (BTW, it's their payment system!) Then they said one of the charges would 'drop off' - just wait a few days and check your bank. OK, but more work for me. This should have been a 5 minute ordering event and it's turning into a 3 day issue with me doing all the work! Then the wrong charge 'dropped off' and the higher charge remained. The amount I agreed to pay when I clicked "order" was the lower amount. Then they said that the tax had to be recalculated and that was the difference. Really? Are we in 2004? Is someone calculating tax by hand behind the scenes? C'mon, this is all automated. WTH is going on? When I asked for some kind of compensation refund as this was my first ordering experience and it was TERRIBLE, the response was to send me a $5 gift certificate for another order!!! Are you serious?! You call this CUSTOMER SERVICE? What a scam. Needless to say, I will order through James Prigioni's site (where this never happens) or just order on Amazon.

I’d been dreaming of Birdie’s Beds for years and finally got 11 in total. Right out of the box, several had scratches from the factory. Within 3 months, the paint started bubbling, peeling, and rust formed. These beds are advertised as beautiful ultra-durable, built to last 20+ years, and made with high-quality Aluzinc to withstand all environmental conditions. In reality, the scratches exposed the metal, and the paint started to bubble, peel and rust when they came into contact with water. Customer service blamed my soil, mulch, fertilizer, water, and tools rather than acknowledging a defect. They mishandled my requests for resolution. First, they offered a touch-up paint kit, then a 20% refund. When I requested a full refund or replacement, they came back with 30 % which they did not refund in full as agreed and offered no apology. They even argued that they had refunded the full amount, and I had to provide documentation showing otherwise. Throughout, they kept repeating “Good news your beds integrity is intact and will last!” as if that made the situation better, when in reality it did not. When I requested a small gesture of a gift card for seeds to help bring joy back to my garden for the frustration, they deducted it from the refund instead. I’m disappointed after investing time, money, and trust. Others may have better experiences, but I wanted to share mine so potential buyers are aware. My beds will continue to corrode and are no longer the beautiful pride of my garden, I can only hope they last, but at some point they will become unsightly and need to be replaced before the advertised 20 years.

We are very disappointed in the quality of customer service of this company. We bought several raised garden beds from them. One of them was missing the raised bed bracing kit. For the love of God we could not get a hold of anyone in this company. All the links under the "Contact us" are dead. We have tried to email them several times, called and left voicemail several times. No one has ever gotten back to us. It is very frustrated and we regretted buying from this company. Never again.

Worked with them & LITERALLY I have NEVER Experienced Racism from a Supervisor till I worked over there, I was Yelled from assistant just for asking permission to use the Bathroom & Yelled again Cuz I didn’t received Training (Daily Task, instructions) so Manager Yelled at me & Being Sarcastic since I Worked for over 3+ weeks & she Haven’t had a Clue she or her Assistant NEVER ever Gave me instructions or Train me appropriately. Manager Talking Bad about me since she thought I couldn’t Understand English which I always Talked with her Whenever I need to ask for Next task or What station to work on the Daily. Not a PROFESSIONAL Place to Work & Discrimination it’s at it Finest over There.

I waited one month for a birdie raised bed to be delivered, and delivery time line the company promised. On the day of the delivery they cancel the order and now I need to wait an additional two months. This company should go out of business

Horrible experience. Wasted 3 weeks waiting for my order and found out I have to wait 3 more. Or maybe longer... Who knows when my garden bed will arrive from Australia...

I ordered a lot of seeds online from Epic Gardening in mid-Feb 2025. I ordered enough to get the free shipping. When my purchase was complete, the payment summary page confirmed free shipping, 6-8 business days. I recieved an email confirming my order and that I would recieve a tracking number once it's shipped. It was nearly the eight business days and I hadn't recieved a tracking number. I email their customer service to inquire. They replied back that it's 7-12 business days; and that also they had been experiencing weather and technical/software issues. They said it would be shipped by end of that week. It wasn't and I still hadn't recieved a tracking number. I emailed them again, letting them know. They replied that they can cancel and refund and provide a $10 off next order, if I want. Before I could reply, I recieved an email that my order was finally shipping out soon. I recieved my order almost a month after my purchase. When I recieved my order, I checked the seeds in each packet. One of the items I ordered two packs of and one had a comically low, inaccurate amount compared to the other pack. Each pack labels how many seeds or how many grams of seeds--I was totally ripped off. This company is not honest, has bad customer service, bad quality control, overpriced seeds. I do not recommend this company. I looked at another person's Trust Pilot review, and their order was also delayed with the same excuse mentioning technical issues. Consumers beware!