EPIC SolutionsReviews of epiccrowdcontrol.com

I placed an order weeks ago, I have sent 3 emails still no response and have not received my order . Im now getting anxious that it will not arrive before Christmas. Very unhappy customer.

I am missing 2 boxes of feet, they barriers dont work without feet. Very hard to follow up and get information on how to get everything I ordered.

No communication. This order was "awaiting shipment on August 5. No further communication was given. When I reached out two weeks later, I was told it was on backorder and would be shipping by the end of the week. A heads up or communication would have made the whole experience so much better.

Cancelled order without customer service responding

Over priced items, Long delayed shipping, No response from customer service, Long shipping times, cheap quality products, missing items, weeks of going back and forth and still no replacement or refund for missing item, horrible communication through email, Just as bad as it gets. Buy at your own risk.

Not happy with their customer services. Barricades arrived late, shipment of one pallet was lost and no refund on shipping amount. I do not recommend at this point. No follow-up or return calls. Multiple correspondences. They could have tried to save a customer and make things right and made no attempt. ******* UPDATE after below response: .....and this is why you received a one star review. I had to speak multiple times with the carrier directly which I should not have had to and they were open to a refund but you made no attempt to correct a mistake and follow through with customer service. YOU received the money for freight and have the ability to do this. Chose not to. I have worked directly in many large shipping companies so your statement is NOT accurate - and yes customer should know of your lack of follow-up and follow through. Sometimes it is better to even lose money on one order or make less money as word of mouth is your best advertising. Getting a customer is not easy. Keeping them in the long run makes more business sense. We are a large network of schools and you would have received MUCH more business if you had done something to make things right. Sadly you saw the smaller picture for profit.

Still don’t have ordered item!

Mid August we placed 2 orders for crowd control barriers, September 1st we received e-mails that our orders have shipped, today, September 9th I tracked the orders since we still did not receive them and it showed that the items were never shipped. I called the company and the gentleman I spoke to basically said they will ship when they ship and he receives hundreds of calls like this a day and there is nothing he can do, he has no idea when they will ship, and he can't cancel the order, I need to send an e-mail and someone else will take care of it. Needless to say I am canceling this order and cannot recommend them.