D P.
Very disappointed with my experience…
Very disappointed with my experience with Envy Roofing. They left a letter at my home saying one of their specialists had observed signs of possible recent storm damage and offered a free inspection and condition report. They also said they work with insurance companies. When their representative came, he gave us confidence that there was a case worth pursuing, mentioning codes and other points. Later, when my wife spoke with the person handling claims at their office, we were told essentially the opposite — that nothing could be done because the roof was old and deteriorated and insurance wouldn’t pay. That felt like talking to the insurance company itself, not a company offering to help. I called the representative to ask why we were getting two completely different messages. He initially told me again we had a case, but after speaking with his office he called back and said they were stopping everything and would not pursue it. What I find unacceptable is the lack of consistency and professionalism in how this was handled. Envy Roofing approached us after stating in writing that they had observed possible recent storm damage. Their representative then told us there were grounds to pursue a claim, yet their own office later took the opposite position and dropped the matter. I understand that no contractor can guarantee an insurance outcome, but customers deserve clear, consistent, and professional communication. If they believed from the start that the roof's condition made the claim unlikely, that should have been said up front. Based on my experience, I would be very cautious about relying on Envy Roofing for insurance claim assistance and would strongly recommend getting everything in writing before moving forward.