Cano
Good products but sadly not so got service
We ordered many products as a group and the quality was very good. Our last order was two kind of sandalwood and it really smelled like faecal to all who smelled it, after we asked for some kind of return we got a decline and didn’t receive anything. Which was pretty sad after we spend so much at ensar and where pretty loyal customers who would gladly purchase there every now and than.
Response from Ensar OudNov 17, 2021
Thanks Cano for providing the information to allow us to review your matter. We're sorry your experience was anything but the best. Your matter was handled in accordance with our policy which you acknowledged in your exchange with us. While we would love to be able to simply accept any aromatic a customer tries and dislikes as a matter of preference, the rare and highly personal nature of our offerings prohibits that. For that reason in part, free samples are a fixed part of the way we do business. Should you have a change of heart, please know that you are always welcome. All the best! Qays == Initial Response == I'm sorry to hear you had a negative experience. The situation you described is not consistent with our policy. Since I couldn't find a customer by the name in your review, I've reached out to you via Trustpilot. Feel free to reply to me or leave a message via our contact page so I can look into this further for you. Thanks, Qays