EnjoyCPRReviews of enjoycpr.com

Stay Away! Very Shady Business! I have gotten my CPR certification from this company for the past 6 years. I received an email from EnjoyCPR letting me know my certification was coming due. So I followed the link they sent in the email and registered for a class. After registering, I received a follow up email from them confirming the class. I quickly noticed that it said Red Cross on it instead of American Heart Association. I thought, oh I made a mistake and quickly called the company to correct the error and get put in the proper class. Taja answered my call. I explained my situation to Taja and told her I made a mistake and signed up for the wrong class. That I needed the BLS providers course by American Heart. She told me they were no longer certified by American Heart. So I asked her about a refund. (it had only been a few minutes since I booked the class which is to take place on 08-08-2018 from 4:45 to 7pm) Taja said "well if you would have let me finish, I was going to explain the refund policy to you. You have 24 hours to get 50% of your money back." I said "well I only booked this class a few minutes ago. Why only 50%? She said "well if you would have done your due diligence an read to see that we switched in august of last year to Red Cross." (Almost all heathcare providers have to be certified in American Heart Association CPR) So I explained that this was basically useless to me. So I asked for her manager to speak too. She said that she could not transfer me from her phone and asked if I wanted the 800 number. I said yes! She gave me his name as Sean and his number and the extension 902. All this time she is being very condescending to me. Talking to me as if I was a child with no common sense. I took his number and called him. I of course got a voice mail. So I left the voice mail explaining my situation and also explained how rude Taja was to me. I called back and got another customer service rep. named NNea. When I asked to be connected to Sean she told me he wasn't available. I asked when I could call back to reach him. She said 'I am not at liberty to say." I asked if there was another manager available. She told me "I'm not at liberty to say." I then asked for the owner. Again NNea told me she wasnt at liberty to give me any information. I then found another number for them under "World Institute of Safety." I called it and got another customer service rep. named Mian. He actually was a bit more helpful. I did start the conversation asking for the address of the business. He asked me why I wanted it. So I explained my entire situation to him. He was very understanding and explained that 50% of my money had been refunded, but he did not have the ability to refund the remaining balance. He did express concern about his coworkers behavior and said he would "escalate" the matter to his superiors. This company is aware that they are being shady to customers by the way they act when you call them. They know they are selling you a CPR certification that is USELESS and then they only want to refund 50% of your money. Leaving them to keep 5-% for doing nothing. They are very shady! Have terrible customer service! This is a scam and they know it! Mian did tell me that someone would get back to me about my remaining 50% I paid for nothing! Do not! I repeat! DO NOT order any services from this fraudulent company! They are shady! They will take money from you for doing nothing! This is a fraudulent business! I have also reported them to the Better Business Bureau! Shady People!!!

I completed a transaction online, and soon realized the class, the date and time, and also my bank card I used were all incorrect. About 1 hour later, I called and spoke to Sean White Phillips on July 11th. Explaining to him my situation. That I need to request a full refund. After speaking extensively he told me his supervisors were currently unavailable but he would forward it to.them the next day on July 12. I decided to follow up with Sean the next afternoon on July 12. I called and Tasha answered. When I asked to speak with Sean she stated he was busy in a meeting. I requested a supervisor on duty and she told me that Sean was indeed the supervisor. Then I was told noone could assist me. she kept me on hold and came back to tell me that Sean had said I could not get my refund. When I asked to speak with Sean again I was put on hold again. She comes back and tells me.to send Sean an email. Do you know how frustrating this situation has quickly escalated. My situation needs immediate attention so I make a final request to speak with someone who can assist me. After being placed on hold a third time Sean answers the phone. When I asked for his last name he ended the conversation mocking me. Telling me "when you call corporate be sure to tell them....." As you can imagine there is zero customer service or assistance from any associate. I was given the run around and neither of these associates were able to point me in the direction of someone else to speak with. I am required to renew my CPR license every 2 years. I have always used ENJOY CPR for my previous renewals and have referred my colleagues to this service. After my terrible experience with Sean. I will never renew my license with enjoy cpr and I will be sure to let all of my colleagues who require the same license renewals know of this catastrophic and shameful handling of a customer service situation. It is the shame that at the cost of $40.00 you lose loyal customers.

TERRIBLE. Advertised on the website that Red Cross and American Heart Association are the same BLS/CPR certificate. Arrived at the class at 6:25 with a start time of 6:30 and the instructor was already teaching and we were not late. He was annoyed because there were more people than he expected at the class. Halfway through he asked me if I needed American Heart Association certificate and I said "Yes" he said this class was only for Red Cross certificate. My hospital job as a travel nurse only allows American Heart Association. FALSE ADVERTISING. He told us to call to get a refund the next day. I tried to call, the man was less than helpful so I asked to talk to the supervisor who NEVER CALLED back! DON'T GO HERE THEY TAKE YOUR MONEY AND DON'T HELP.

Fake class schedule. I went to 11220 Lee Jackson Memorial Hwy Fairfax, VA 22030 on May12,2018 at 1:30 PM an hour early before my class. This was the address sent to my email when I registered. The Building is a Marriott Hotel. I circled around for an hour and couldn’t find the BLS class other than the Hotel. I want a refund. Please give me back my money.

Horrible training. Red cross and not AHA. They have misleading statements on their website. DO NOT GO HERE. Your employer will not accept Red Cross. EnjoyCPR won't give you your money back for deceiving you.

I paid for a class for my daughter, which the first one was cancelled due to weather & now TODAY know one is there for the class in Mt. Lebanon!!! She needed this certification for her degree at Slippery Rock University on 1/22/18!!! Now because of THEIR INCOMPETENCE my daughter may not graduate in May!! I'm disgusted & expect a full refund!! She received no email to state whether there was an emergency/illness with the instructor & the mgr at the site stated no one showed for the 11a class either!! What kind of scam company is this?!!! $74 for a no show plus gas money from SRU to Fort Couch Rd!! Ridiculous!!

DO NOT TAKE THEIR CLASSES ! They do not offer AHA BLS ! Their website is VERY MISLEADING. I wasted my time and money. Even the instructor said i was going to get the card after i took the class. But when i go to email customer service requesting an AHA card, they state they no longer provide AHA as of 2016. That organization is a fraud and will just simply take your money. I emailed them twice and still have yet to receive a response back. Trust me, you guys will get reported.

Terrible Company. Besides payment nothing went according to plan. The instructor was 1.5 hours late for a 3 hour class. She then made excuses and rushed through the material. There was no customer service available to call on the weekend. Every time I spoke to customer service they made excuse that had to "investigate" what happened. Finally they offered a partial refund but I had to take a two hour online class. After completing the online portion I did not get my card in the mail. I called customer service and, guess what, they acted like it wasn't there problem. I got my certification card 30 days after finishing the course., after my phone call. Oh, and they "forgot" to process my partial refund until I called them about it. Terrible inept company, run by unprofessional children. Take your business elsewhere.