enhauto.comReviews of enhauto.com

Continuous issues with the Tesla Model 3 stalks due to hardware and software issues. I am currently on my second set which has become unpaired and unable to connect. The customer service team have said that this is a known issue which they are working on. No apologies and no target dates given. This is an expensive piece of kit that should not have these issues.

It’s a shame that this company makes interesting products but customer care is shockingly bad. Faulty adhesive with Strip and I could not get replacements, gave up and had to source my own. Had similar issue with Dash and needed support with failed stickers, company not interested. Contacted owner via LinkedIn who did reply but never followed up despite repeated messages.

I’ve previously purchased a few products from Enhance Auto, including the knob and the LED strip. The knob looks sleek, although I don’t use it very often, (may actually remove this item as it has many glitches in my opinion ) and the LED strip is genuinely very good. Based on those experiences, I fully intended to continue purchasing from this company in the future. Unfortunately, my most recent experience has completely changed my opinion of the company. I ordered the Dash in February and waited over two months for delivery. No specific delivery timeframe was ever provided. While I was away, the item was apparently delivered, but upon my return, the package could not be located. What disappointed me most was the response from customer service afterward. Responsibility for the missing item was immediately shifted onto the carrier rather than properly addressed by the seller. In my view, this appears inconsistent with EU consumer protection rules regarding responsibility for goods until they are actually received by the customer. I dealt directly with Kris throughout this process. Despite my attempts to resolve the issue reasonably and professionally, I did not find the customer service sincere or genuinely helpful. I do not believe any customer should be expected to absorb a loss of nearly €400 for a product they never received. As a result, I will be pursuing the matter further, including a chargeback through my credit card provider. I am also considering filing formal complaints with the relevant consumer protection authorities, including the Competition and Consumer Protection Commission (CCPC) in Ireland and, if necessary, escalating the matter through wider EU consumer protection channels. This experience has unfortunately destroyed my confidence in the company. While some of their products are well designed, customer service and accountability matter far more when something goes wrong. Based on my experience, I cannot recommend ordering from Enhance Auto and would instead encourage people to purchase from companies with stronger customer support and clearer accountability toward consumers. I am sure they will have a response and shift responsibility

I ordered the knobs separately and the strip with the commander. After waiting ages for dispatch, they assured me everything would be sent. Then, without any warning, they refunded the strip because it was out of stock, but still sent the buttons, which are completely useless without the commander. What’s worse is they did this without even giving me the opportunity to cancel the entire order. I’m now left with two useless buttons. #Edited - they refunded me and told me to refuse the shipment. So all ok.

Ich war ursprünglich zufrieden mit dem Commander und dem Knob. Die Stalks kamen erstmal mit leeren Batterien, dann haben sie nun zunehmend Fehler und reagieren nicht oder nur sporadisch auf Eingabe. Der Support reagiert erst tagelang überhaupt nicht und will dann Videos der versuchten Vorgänge. Da das Gerät überhaupt nicht mehr verbaut ist, ist das nicht möglich. Eine Rückabwicklung / Ausbesserung wird nicht angeboten. Support ist unterirrdisch und wird zudem bestenfalls auf Englisch kontaktiert, um überhaupt eine Reaktion zu erhalten.

Don’t buy from this store. I ordered items over a month ago and still haven’t received anything. There is no proper communication, no updates, and customer service is nearly impossible to reach. When they do respond, it takes ages and feels unprofessional. At this point, I’m seriously concerned that I’ve lost my money. After looking further, I’ve seen many other negative reviews—and unfortunately, they all seem to be true. This company clearly does not care about its customers. Avoid at all costs.

I order 2 items , 1 S3XY Strio and 1 Knob. After I place the order and wait 10 days (7 bussines days) and saw that my order status was not update (shipped) was they wrote on there site that the items will be shipped in 9-10 bussines days, I try to contact them, and suproze they only have a contact form, not email adress or phone no. I contact them on contact form and after 3 days they answer me that will not shipp the order because S3xy Strip is out of stoc and now it's only on preorder and the shippemnt will be after august. I ask them to return my money for this item and send only the know, and not asnwer from them after 3 emails and another 4 days (bussines days). I field a complain to Bulgarian authorities and I advice everyone to do this online at kzp.bg, maybe if will open more complains abiut this type of bussines, they will be more honest with there clients in future.

Sconsiglio l'acquisto dei loro prodotti, ho provato a contattarli varie volte senza mai ricevere una risposta. Il prodotto Commander prometteva una funzione di disattivare l'altoparlante esterno che in realtà non disattiva. Il prodotto è di qualità scadente e non vale il prezzo di acquisto